Vendor profile
Zendsk: where is customer data stored and processed?
Zendesk stores and processes customer data mainly at AWS in several countries, including the USA, Ireland, Germany, the United Kingdom, Japan and Australia, while AI agents are documented in the USA and Belgium via Google Cloud. It is not stated that customers can choose region, and the customer group is not stated, so the service is not confirmed as a business product or as a product for private individuals. Login, support and notifications are documented via Twilio in the USA, Ireland and Australia, while email filtering in Germany via Halon is not confirmed. Logging and monitoring take place at Datadog in the USA and Germany, and at Raintank/Grafana Labs in Belgium for AI agents.
See the map and sourcesWhere data is stored and processed
| Activity | In the EU/EEA | Outside the EU/EEA |
|---|---|---|
| Storage | Ireland, Germany, Belgium | USA, United Kingdom, Japan, Australia |
| Processing | Ireland, Germany, Belgium | USA, United Kingdom, Japan, Australia |
| Logs and telemetry | Germany, Belgium | USA |
| Notifications and email | Germany, Ireland | USA, Australia |
Ownership and agreements
| Headquarters | USA |
|---|---|
| Data processing agreement | Not stated |
| Certifications | ISO/IEC 27001, ISO/IEC 27018, ISO/IEC 27701, ISO/IEC 42001 |