Vendor profile
Unit4: where is customer data stored and processed?
Unit4 is headquartered in the Netherlands, and customer data is processed in several countries. Documented storage exists in Ireland for SaaS Talent Management (Azure) and in the Netherlands for disaster recovery of Feature Services in the EU region, but the Netherlands is not confirmed as a storage location. The data processing agreement has been read, but it does not state where data is stored; a storage location was not found in the sources. Processing is documented in Ireland, Denmark (Kaunt) and the USA (Rustici Software on AWS US-East-1, only for customers outside the EU/EEA). Support takes place in Poland, the USA, Canada, Malaysia, Singapore, Indonesia, Sweden and the Netherlands, among other countries listed as support locations.
See the map and sourcesWhere data is stored and processed
| Activity | In the EU/EEA | Outside the EU/EEA |
|---|---|---|
| Storage | Ireland, Netherlands | – |
| Processing | Ireland, Denmark | – |
| Notifications and email | – | USA |
| Support | Poland, Sweden, Netherlands | USA, Canada, Malaysia, Singapore, Indonesia |
Ownership and agreements
| Headquarters | Netherlands |
|---|---|
| Data processing agreement | Found and read |
| Certifications | ISO 9001, ISO/IEC 27001, ISO/IEC 27017, SOC 1, SOC 2, Cyber Essentials |
Sub-processors (15)
| Name | Country | Purpose |
|---|---|---|
| Unit4 Group (operating) companies | Netherlands | Providing solution and associated services (support, operations) |
| Third Party Products and Services | – | Software/Support/Cloud Services, when purchased |
| Microsoft Azure | – | Providing solution (cloud infrastructure and services) |
| Microsoft Dynamics | – | Providing solution (software services incl. some cloud infrastructure) |
| Microsoft | – | Providing solution (software tooling and MS Office elements) |
| Twilio – Sendgrid | USA | Sending mail |
| Xpeedio Support Solutions | Sweden | First line of support (Nordic Cloud) |
| Caddis | Sweden | Support personnel (Nordic Cloud) |
| Kaunt | Denmark | Invoice matching (Account Prediction Service) |
| Grafana | USA | Providing solution – Suite (Talent Management) |
| Rustici Software (AWS US-East-1) | USA | Providing solution - Learn (SCORM only) |
| Slack | USA | Providing solution – Perform |
| Wistia | USA | Providing solution – Learn |
| Amazon Web Services | Ireland | Cloud infrastructure (Source-to-Contract) |
| WalkMe | Europe | Software tooling / adoption |