Vendor profile
Twilio: where is customer data stored and processed?
Twilio stores and runs customer content mainly in the USA, with region selection for Ireland and Australia for Regional Twilio, plus Zürich and London for some Segment products. The customer group is not stated in the sources, so it is unclear whether the service targets private individuals or businesses. Backups are stored on AWS infrastructure in the USA, while DVELP/Sabio stores data and backups in Belgium, Finland, Germany, the Netherlands and Poland for the Flex integration. Login and support from the UK and USA are not confirmed, and email sending from the USA and EU is also not confirmed. Monitoring via Datadog and synchronisation via Fivetran take place in the USA.
Checked 12 October 2026 · based on the vendor's own public documents
See the map and sources
Where data is stored and processed
| Activity | In the EU/EEA | Outside the EU/EEA |
|---|
| Storage | Ireland, Europe (country not stated) | –
Only for customers in other regions: USA, Australia, Switzerland, United Kingdom |
|---|
| Processing | Ireland, Europe (country not stated) | –
Only for customers in other regions: USA, Australia, United Kingdom, Switzerland |
|---|
| Backup | Belgium, Finland, Germany, Netherlands, Poland | –
Only for customers in other regions: USA |
|---|
| Logs and telemetry | – | USA |
|---|
| Analytics and metadata | – | USA |
|---|
| Notifications and email | Europe (country not stated) | USA |
|---|
| Support | – | United Kingdom, USA |
|---|
| AI features | Europe (country not stated) | –
Only for customers in other regions: USA |
|---|
Only outside the EU/EEA, with no European alternative stated: Support, Logs and telemetry, Analytics and metadata.
Ownership and agreements
| Owner | TWILIO INC. (USA) |
|---|
| Headquarters | USA |
|---|
| Data processing agreement | Found and read |
|---|
| Certifications | ISO/IEC 27001, SOC 2, PCI DSS |
|---|
Sub-processors (36)
| Name | Country | Purpose |
|---|
| Adaptive Mobile (ENEA) | USA | Programmable Messaging: spam- og sikkerhetsfiltrering |
| Amazon Bedrock | USA | AI-funksjoner (LLM) |
| Anthropic | USA | AI-funksjoner (LLM) |
| AWS | USA, EU, Australia | Hosting og datalagring |
| AWS (Marketing Campaigns) | USA | Lagring for markedskampanjer |
| AWS (Programmable Video) | USA | Strømming og video |
| AWS (Programmable Voice) | USA | Tekst-til-tale og språkbehandling |
| Clickhouse | USA, EU | Hosting og datalagring |
| Datadog | USA | Overvåking av plattform og systemhelse |
| Deepgram | USA | Taletranskripsjon |
| DVELP/Sabio | Storbritannia, Belgia, Finland, Tyskland | Flex-integrasjon (Google CCAI) |
| Elastic | USA | Indeksering av support og logganalyse |
| ElevenLabs | USA, EU | Samtaleanalyse, talesyntese |
| Fivetran | USA | Datasynkronisering for intern rapportering |
| GoodData Corporation | USA | Dataanalyse og rapportering |
Sources