Vendor profile
Trend Micro: where is customer data stored and processed?
Trend Micro stores and processes customer data in several countries depending on the product, and most sub-processors are AWS, Microsoft Azure and Google Cloud. Documented locations include Germany, Ireland, the Netherlands, Japan, Taiwan and the USA. Support for enterprise customers outside the EU/EEA is handled in the USA and Japan. Customers can choose region for some products. The data processing addendum has been read but does not state where data is stored, so the storage location comes from other sources. Location for identity, notifications, backup for Cloud One and telemetry in Cloud One is not stated. The customer group is not stated.
Checked 12 October 2026 · based on the vendor's own public documents
See the map and sources
Where data is stored and processed
| Activity | In the EU/EEA | Outside the EU/EEA |
|---|
| Storage | – | –
Only for customers in other regions: Taiwan |
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| Processing | Germany, Ireland, Netherlands | –
Only for customers in other regions: Japan, Taiwan |
|---|
| Backup | Ireland | – |
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| Logs and telemetry | Europe (country not stated) | USA, Japan |
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| Analytics and metadata | Europe (country not stated) | USA |
|---|
| Support | – | –
Only for customers in other regions: USA, Japan |
|---|
| AI features | Germany | USA, Japan |
|---|
Ownership and agreements
| Owner | Trend Micro (EMEA) Limited (Ireland) |
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| Headquarters | USA |
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| Data processing agreement | Found and read |
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| Certifications | ISO/IEC 27001, ISO/IEC 27017, SOC 2, PCI DSS |
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Sub-processors (16)
| Name | Country | Purpose |
|---|
| Trend Micro | USA, Tyskland, Japan, Taiwan, Irland, Fi | Drift og hosting av produkter, support |
| Amazon Web Services | USA, Tyskland, Japan, Irland, Australia, | Hosting og lagring for produkter |
| Google Cloud Platform | Taiwan | Hosting for Managed XDR |
| Google | – | Ulike tjenester og SDK-tjenester |
| Pendo | Europe | Produktanalyse, Google Cloud Platform Europe |
| Gainsight | USA | Kundesuksess og support |
| FreshDesk | USA | Supportsystem |
| Microsoft Dynamics | USA | Support og kundedata |
| ScreenMeet | USA, Japan | Supportverktøy |
| Statusbrew | Japan | Sosiale medier og support |
| Alchemer | USA, Japan | Spørreskjema og tilbakemeldinger |
| Intercom | USA | Kundekommunikasjon |
| Appsflyer | EU | Produktanalyse |
| Facebook | USA | Produktanalyse |
Sources