Vendor profile
Telavox: where is customer data stored and processed?
Telavox AB, based in Sweden, stores customer data for subscriptions in the EU/EEA and Sweden, with operational databases hosted at Kraftringen, Equinix and Digital Realty in the EU/EEA; the country is not stated for part of the hosting. Voice-to-text and transcription are hosted mainly in the Netherlands, with a cross-regional replica in Ireland, and foreign phone numbers are stored in the EU/EEA and the UK, all as optional add-ons. Logs and technical support data are processed in Sweden and kept for the contract period plus up to 12 months. Support runs on HubSpot in the EU/EEA, and analytics on Destiny Analytics in the EU/EEA.
See the map and sourcesWhere data is stored and processed
| Activity | In the EU/EEA | Outside the EU/EEA |
|---|---|---|
| Storage | Sweden, Europe (country not stated), Netherlands, Ireland | – |
| Processing | Sweden, Europe (country not stated), Netherlands | – |
| Logs and telemetry | Europe (country not stated), Sweden | – |
| Analytics and metadata | Europe (country not stated) | – |
| Support | Europe (country not stated) | – |
| AI features | Europe (country not stated), Netherlands, Ireland, Sweden | – |
Ownership and agreements
| Owner | Telavox AB (Sweden) |
|---|---|
| Headquarters | Sweden |
| Data processing agreement | Not found on the vendor's website |
| Certifications | ISO/IEC 27001 |
Sub-processors (21)
| Name | Country | Purpose |
|---|---|---|
| Kraftringen AB | EU/EØS | Outsourced infrastructure provider, hosting operational database |
| Equinix Sweden AB | EU/EØS | Outsourced infrastructure provider, hosting operational database |
| Digital Realty Sweden AB | EU/EØS | Outsourced infrastructure provider, hosting operational database |
| Google Cloud EMEA LTD | EU/EØS | External storage of traffic records, statistical analysis of anonymous data |
| Hubspot Inc. | EU/EØS | Customer Support platform for services |
| Telia Company AB | EU/EØS | Mobile communication services |
| Nuuday A/S | EU/EØS | Mobile communication services |
| Norlys A/S | EU/EØS | Mobile communication services |
| Telenor ASA | EU/EØS | Mobile communication services |
| Line Carrier Oy | EU/EØS | Mobile communication services |
| Proximus NV/SA | EU/EØS | Mobile communication services |
| PostNord AB | EU/EØS | SIM-card distribution |
| Cention Group SB | EU/EØS | Platform and back-end for Contact Center solution |
| Comunit AB | Sweden | Remote operator services (telephony service) |
| Destiny Analytics AB (prev. Meridix) | EU/EØS | Analytics and reporting add-on |