Vendor profile
Symphonic Solutions: where is customer data stored and processed?
Symphonic Solutions is a supplier map for Symphony Communication Services, LLC headquartered in the USA, and the customer group is not stated. The data processing agreement has been read but does not state where data is stored; the storage location comes from other sources or has not been found. The supplier's privacy statement says servers are in the USA among other countries, and DPA section 6.1 states that customer data may be processed in the USA and anywhere the supplier operates. Support, login via Auth0, analytics and logging take place in the USA, while notifications and marketing advice also involve the United Kingdom and technical consulting work is done from Vietnam.
Checked 24 October 2026 · based on the vendor's own public documents
See the map and sources
Where data is stored and processed
| Activity | In the EU/EEA | Outside the EU/EEA |
|---|
| Storage | – | USA |
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| Processing | – | USA |
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| Login and user account | – | USA |
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| Logs and telemetry | – | USA |
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| Analytics and metadata | – | USA, United Kingdom, Vietnam |
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| Notifications and email | – | USA, United Kingdom |
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| Support | – | USA |
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Only outside the EU/EEA, with no European alternative stated: Storage, Processing, Support, Login and user account, Notifications and email, Logs and telemetry, Analytics and metadata.
Ownership and agreements
| Owner | Symphony Communication Services Holdings, LLC (USA) |
|---|
| Headquarters | USA |
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| Data processing agreement | Found and read |
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| Certifications | ISO/IEC 27001, ISO/IEC 27017, SOC 2, CSA STAR |
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Sub-processors (20)
| Name | Country | Purpose |
|---|
| Amazon Web Services | – | Cloud hosting provider; Database management |
| Google Cloud Services | – | Cloud hosting provider; Database management; AI/ML models |
| 8x8, Inc. | USA | Customer support |
| Auth0 | USA | User authentication |
| Confluent | USA | Infrastructure management |
| Domo, Inc. | USA | Business analytics tool |
| Elastic.co | USA | Database search optimization |
| FPT Technology | Vietnam | Technology engineering consultancy |
| Mailchimp | USA | Email and marketing tool |
| Meta | – | Cloud hosting provider |
| Marketo | USA | Email and marketing tool |
| MongoDB | USA | Database management |
| PubNub | USA | End user notifications |
| Rollbar | USA | Error tracking and debugging |
| Salesforce.com | USA | Customer relationship management |
Sources