Vendor profile
Sympa: where is customer data stored and processed?
Sympa is a Finnish HR and recruitment software vendor whose customer group is not stated, so this is not established as a consumer product. Primary hosting is in Microsoft Azure West Europe in the Netherlands, with disaster-recovery replication to Ireland and optional ATS and LMS hosting in Germany and elsewhere in the EU. Customers cannot be shown to choose region. Login (SSO) location is not stated. Support is provided from European locations, and Elisa Managed Cloud in Finland may access databases during incidents. Email goes through Mailjet in Germany and Belgium, and optional AI features use Azure OpenAI within the EU without a specified region. The data processing agreement is closed and not publicly available, and the agreement was not read.
Checked 12 October 2026 · based on the vendor's own public documents
See the map and sources
Where data is stored and processed
| Activity | In the EU/EEA | Outside the EU/EEA |
|---|
| Storage | Netherlands, Ireland, Germany, Europe (country not stated) | – |
|---|
| Processing | Netherlands, Ireland, Germany, Finland | – |
|---|
| Backup | Ireland | – |
|---|
| Logs and telemetry | Finland | – |
|---|
| Notifications and email | Germany, Belgium | – |
|---|
| Support | Europe (country not stated), Finland | – |
|---|
| AI features | Europe (country not stated) | – |
|---|
Ownership and agreements
| Headquarters | Finland |
|---|
| Data processing agreement | Exists, but is not public |
|---|
| Certifications | ISO/IEC 27001, ISO 9001 |
|---|
Sub-processors (6)
| Name | Country | Purpose |
|---|
| Microsoft Azure (Microsoft Ireland Operations Limited) | Netherlands | Primary hosting |
| MuleSoft Inc. (Amazon AWS), Amazon Web Services EMEA SARL | Irland, Tyskland | Integrations (optional) |
| Elisa Cybersecurity | Finland | 24/7 Security Operations Center (SOC/SIEM) |
| Mailjet SAS | Tyskland, Belgia | Email provider |
| Textkernel B.V. | Netherlands | ATS document parsing (optional) |
| Scrive AB | EU/EØS | Sympa eSign (optional) |
Sources