Vendor profile
SurveyMonkey: where is customer data stored and processed?
SurveyMonkey stores customer content mainly in the USA, where standard storage applies to European customers. EU data centres are used only for Enterprise customers who choose them, and a Canadian data centre exists for accounts that select it. Ireland is listed for AWS storage. Processing runs on AWS in the USA, Canada and Ireland. Login data, logs and respondent contact data are stored in the USA for the Canadian variant, and customer categories are not stated in the source. Support is provided from the USA, Canada, Europe, India, Costa Rica, the Philippines and Australia, e-mail is sent via Sparkpost in the USA, and usage analytics run in Snowflake in the USA.
Checked 12 October 2026 · based on the vendor's own public documents
See the map and sources
Where data is stored and processed
| Activity | In the EU/EEA | Outside the EU/EEA |
|---|
| Storage | Europe (country not stated), Ireland | –
Only for customers in other regions: USA, Kanada |
|---|
| Processing | Ireland | USA, Kanada |
|---|
| Login and user account | – | –
Only for customers in other regions: USA |
|---|
| Logs and telemetry | – | USA |
|---|
| Analytics and metadata | – | USA |
|---|
| Notifications and email | – | USA |
|---|
| Support | Europe (country not stated) | USA, Kanada, India, Costa Rica, Philippines, Australia |
|---|
| AI features | Ireland | Canada
Only for customers in other regions: USA |
|---|
Only outside the EU/EEA, with no European alternative stated: Notifications and email, Analytics and metadata, Logs and telemetry.
Ownership and agreements
| Owner | Momentive Global Inc. (USA) |
|---|
| Headquarters | USA |
|---|
| Data processing agreement | Found and read |
|---|
| Certifications | ISO/IEC 27001, PCI DSS |
|---|
Sub-processors (17)
| Name | Country | Purpose |
|---|
| Abacus.ai | USA | Operasjonalisering av maskinlæringsmodeller |
| Amazon Web Services (AWS) | USA, Kanada, Irland | Skyhosting og datalagring; AWS Bedrock for AI-funksjoner |
| Anthropic | USA | AI-verktøy for profesjonelle tjenester |
| Argos | Poland | Oversettelsestjenester for profesjonelle tjenester |
| Functional Software Inc. (Sentry.io) | USA | Feilfangst og overvåking av nettsted |
| Google | USA | Oversettelse av åpne svar; hosting av undersøkelsesmateriell |
| Heroku (Salesforce) | USA | Applikasjonshosting og datalager |
| Inginit | India | Prosjektkoordinering (konsulenter) |
| IPdata | USA | Geolokalisering av respondenter |
| Jira | USA | Arbeidsflyt for produktfeil og driftsavbrudd |
| Merge API, Inc. | USA | HRIS-integrasjon, overføring på kundens valg |
| Microsoft (SharePoint) | USA | Internt dokumentarkiv |
| OpenAI | USA | Maskinlæringstjenester for AI-funksjoner |
| Salesforce | USA | Kundestøtte |
| ScaleGrid | Ireland | Databasehosting |
Sources