Vendor profile
Salesforce: where is customer data stored and processed?
Salesforce stores customer organisation data mainly on AWS in several countries, including France, Ireland, the UK, Japan, Australia, Canada and the USA, and the core service has disaster recovery in France. The databehandleravtalen is read, but it does not state where data is stored, so the storage locations come from other sources. Customers outside the EU/EEA can use the regions there, and customers can choose region in some cases. Support tools are hosted by AWS in Ireland and the USA. AI features run through Google in the USA, with other AI sub-processors in the USA and France, and analysis and metadata run through ClickHouse in the USA. Notifications and identity/SSO locations are not found. Processing is not stated for all services, and support personnel are in about 20 countries.
Checked 13 October 2026 · based on the vendor's own public documents
See the map and sources
Where data is stored and processed
| Activity | In the EU/EEA | Outside the EU/EEA |
|---|
| Storage | France, Ireland | –
Only for customers in other regions: Australia, Canada, Japan, United Kingdom, USA |
|---|
| Processing | France, Ireland | –
Only for customers in other regions: Australia, Canada, Japan, United Kingdom, USA |
|---|
| Backup | France | – |
|---|
| Analytics and metadata | – | –
Only for customers in other regions: USA |
|---|
| Support | Ireland | USA |
|---|
| Group companies | Ireland | Switzerland, United Kingdom, USA, Brazil |
|---|
| AI features | – | –
Only for customers in other regions: USA |
|---|
Ownership and agreements
| Owner | Salesforce, Inc. (USA) |
|---|
| Headquarters | USA |
|---|
| Data processing agreement | Found and read |
|---|
| Certifications | SOC 2, ISO/IEC 27001, PCI DSS, FedRAMP, SOC 1 |
|---|
Sub-processors (11)
| Name | Country | Purpose |
|---|
| Amazon Web Services, Inc. | USA | Hosting og drift av alle tjenester |
| Google LLC | USA | Generativ AI og oversettelse (Translation LLM API) |
| OpenAI, L.L.C. | USA | Generativ AI-tjenester (failover via Azure) |
| Deepgram, Inc. | USA | Tale-til-tekst |
| Temporal Technologies Inc. | USA | Orkestrering av bakgrunnsarbeidsflyt |
| Pendo.io, Inc. | USA | Brukeranalyse |
| Heroku, Inc. | USA | Transmisjon og tjenestetilbud (Heroku på AWS) |
| ClickHouse, Inc. | USA | Hosting og dataanalyse |
| Informatica LLC | USA | Støtte (Informatica-tjenester) |
| LiveKit, Inc. | France | WebRTC og SIP for Agentforce Voice |
| WithSecure Inc. | Ireland | Supportverktøy (hostet av AWS) |
Sources