Vendor profile
Puzzel: where is customer data stored and processed?
Puzzel stores customer data mainly in Norway, the Netherlands and Ireland, all hosted on Microsoft Azure, and processes it in the same countries. UK storage applies only to British customers outside the EU/EEA. Scaleway in France stores all data in Paris, and Vonage in Europe handles inbound voice calls for SupWiz Voicebot only. Customers cannot choose region, as the documentation does not mention it. Login runs through Auth0 in the EU via AWS and Signicat in Norway, with the EU location for Auth0 not confirmed. Support ticketing runs on AWS in the EU, and backup is provided by Dustin in Moss, Norway, where location is inferred from the supplier's address. Boost.ai chatbot runs in Ireland on AWS, not confirmed, and DeepL translation stays within the EEA.
Checked 12 October 2026 · based on the vendor's own public documents
See the map and sources
Where data is stored and processed
| Activity | In the EU/EEA | Outside the EU/EEA |
|---|
| Storage | Norway, Netherlands, Ireland, France | –
Only for customers in other regions: United Kingdom |
|---|
| Processing | Norway, Netherlands, Ireland, Europe (country not stated), France | –
Only for customers in other regions: United Kingdom |
|---|
| Backup | Norway | – |
|---|
| Login and user account | Europe (country not stated), Norway | – |
|---|
| Support | Europe (country not stated) | – |
|---|
| AI features | Ireland, Europe (country not stated) | – |
|---|
Ownership and agreements
| Headquarters | Norway |
|---|
| Data processing agreement | Exists, but is not public |
|---|
| Certifications | ISO/IEC 27001, ISO 9001 |
|---|
Sub-processors (18)
| Name | Country | Purpose |
|---|
| Auth0 | EU/EØS (AWS) | Single Sign-On (SSO) |
| Boost.ai | Irland (AWS) | Chatbot framework |
| Microsoft Corporation | EU/EØS, Nederland, Irland; Storbritannia | Hosting av alle tjenester (Azure) |
| Signicat | Norway | Identity & Verification Services |
| Teleopti | – | Work Force Management |
| Amazon Web Services | EU/EØS (AWS) | Ticketing |
| Capturi A/S | EU/EØS | Kommunikasjonsanalyse med AI |
| Vonage B.V | EU/EØS (Nederland) | Cloud provider for Voice API (kun SupWiz Voicebot) |
| Scaleway S.A.S | France | Cloud provider |
| DeepL SE | EU/EØS (Tyskland) | Machine Translation API |
| Dustin Norway AS | Norway | Backup as a Service, off-site backup |
| Puzzel AS | Norway | Utvikling, drift og vedlikehold av tjenestene |
| Puzzel AB (Malmö) | Sweden | Support Services, videosamtalefunksjoner |
| Puzzel AB (Uppsala) | Sweden | Support Services |
| Puzzel Sofia EAD | Bulgaria | Teknisk support |
Sources