Vendor profile
PowerOffice Go: where is customer data stored and processed?
PowerOffice Go stores and runs customer data mainly on Microsoft Azure in the Netherlands, stated as EU/EEA, and OCR scanning is done by Visma Software International in Belgium. Customers cannot choose region on the pages, and the Azure region in the Netherlands is not specified. Login runs through Visma Connect, where the country is not stated, and BankID BankAxept is used in Norway for ID verification. Support is handled by Zendesk, Zuro AI and HubSpot, where the country is not stated, while AI summarisation of support requests is done by Anthropic in the USA. Email dispatch goes through Twilio SendGrid in the USA with no transfer basis stated, and SMS through Front Information in Norway.
See the map and sourcesWhere data is stored and processed
| Activity | In the EU/EEA | Outside the EU/EEA |
|---|---|---|
| Storage | Netherlands | – |
| Processing | Netherlands, Belgium | – |
| Login and user account | Norway, Europe (country not stated) | – |
| Logs and telemetry | Netherlands, Germany, Europe (country not stated) | – |
| Analytics and metadata | Germany, Europe (country not stated) | – |
| Notifications and email | Norway | USA |
| Support | Europe (country not stated) | – |
| AI features | Europe (country not stated) | USA |
Ownership and agreements
| Headquarters | Norway |
|---|---|
| Data processing agreement | Found and read |
| Certifications | ISO/IEC 27001, ISAE 3402 |
Sub-processors (15)
| Name | Country | Purpose |
|---|---|---|
| Microsoft Azure | Netherlands | Hosting, Azure |
| Visma Software International AS | Belgium | Smartscan, OCR av fakturaer og kvitteringer |
| InMoment Inc. | Germany | Wootric, pNPS-kundeundersøkelse |
| Twilio Inc | USA | Sendgrid, e-posttjenester |
| Front Information AS | Norway | SMS-aggregator |
| BankID BankAxept | Norway | BankID, betaling og ID-verifisering |
| Functional Software Inc | Germany | Sentry, feilsporing i mobilapp |
| Orca Security Ltd | – | Orca cloud security platform |
| NETS | – | Mastercard Payment Services, avtalegiro og eFaktura |
| Telenor ASA | – | MBN Bedriftsnett, telefonsystem |
| Zuro AI Inc | – | Auralis Zendesk-integrasjon, støtteoppgaver |
| Zendesk, Inc | – | Zendesk, e-post og support |
| Anthropic, PBC | USA | Claude, AI-tjenester for support |
| HubSpot, Inc. | – | CRM og håndtering av support-henvendelser |