Vendor profile
Palo Alto Networks: where is customer data stored and processed?
The customer group is not stated in the material, so it is not confirmed whether the service is a business product. Customer content is stored and processed in several places, including the USA, Ireland, Germany and Singapore, depending on product and configuration. The customer does not choose a region in the material read, and no EU region is confirmed. Support is provided from several countries, including the USA, Canada, Costa Rica, Colombia, Spain, the Netherlands, Czechia and Poland, while Israel and India are not confirmed. Login runs through Ping Identity and Forgerock in the USA, and notifications and analytics are processed in the USA, Ireland and Australia. The data processing agreement has been read but does not state where data is stored, and backup location is not stated.
Checked 12 October 2026 · based on the vendor's own public documents
See the map and sources
Where data is stored and processed
| Activity | In the EU/EEA | Outside the EU/EEA |
|---|
| Storage | Ireland, Germany | USA, Singapore |
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| Processing | Ireland, Germany | USA, Singapore |
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| Login and user account | – | USA |
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| Logs and telemetry | – | USA |
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| Analytics and metadata | Ireland | USA, Australia |
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| Notifications and email | Germany, Netherlands | USA |
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| Support | Spain, Netherlands, Czechia, Poland | USA, Canada, Costa Rica, Colombia, Israel, India, Singapore, Australia, Japan, China |
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Only outside the EU/EEA, with no European alternative stated: Login and user account, Logs and telemetry.
Ownership and agreements
| Owner | Palo Alto Networks, Inc. (USA) |
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| Headquarters | USA |
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| Data processing agreement | Found and read |
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| Certifications | ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, ISO/IEC 27701 |
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Sub-processors (41)
| Name | Country | Purpose |
|---|
| Adobe Inc. (Adobe Marketo Engage) | USA | Varslingsplattform for kunder |
| ArangoDB GmbH | USA, Irland | Databasehåndtering og hosting |
| Catamorphic Co. (LaunchDarkly) | USA | Funksjonsbehandling |
| ClickHouse, Inc. | USA | Databasehåndtering og hosting |
| Cloudflare, Inc. | Avhenger av brukerens sted | WAF / CDN |
| Coralogix Ltd. | USA | Applikasjonsovervåking |
| Datadog, Inc. | USA | Observability |
| Descope, Inc | USA | Brukerautentisering |
| Elasticsearch B.V. | USA, Tyskland, Singapore | Databasehåndtering og hosting |
| Functional Software, Inc. (Sentry) | USA | Overvåking av logger og hendelser |
| HID Global Corporation | USA, Tyskland, Irland, Nederland, Austra | Drift og hosting |
| IBM Cloud Corp. (IBM SoftLayer) | USA | E-postvarsler |
| Intercom, Inc. | USA | Kundemeldingsplattform |
| Mailgun Technologies, Inc. | USA | E-postutsending |
| Neo4j, Inc. | Avhenger av produkt | Databasehåndtering og hosting |
Sources