Vendor profile
PagerDuty: where is customer data stored and processed?
PagerDuty is a business product, and its customers are mainly companies. Its head office is in the USA. Customer content is stored and processed in an EU/EEA region chosen by the customer, but the specific country is not stated, and the storage location is inferred from the region choice. The data processing agreement has been read, but it does not state where data is stored. Login runs through Microsoft in the USA. Notifications are sent via AWS in the USA, Germany and Ireland, SMS and voice via Vonage in the UK and MessageBird in the Netherlands, and email via Mailgun in Belgium. Support is provided from the USA, Chile and Ireland, with Agap2IT in Portugal not confirmed. Logging and security data is processed by Sumo Logic in the USA and CrowdStrike in several European countries.
Checked 19 October 2026 · based on the vendor's own public documents
See the map and sources
Where data is stored and processed
| Activity | In the EU/EEA | Outside the EU/EEA |
|---|
| Storage | Europe (country not stated) | – |
|---|
| Processing | Europe (country not stated) | – |
|---|
| Login and user account | – | USA |
|---|
| Logs and telemetry | Ireland, Sweden, Denmark, France | USA |
|---|
| Analytics and metadata | France | USA |
|---|
| Notifications and email | Germany, Ireland, Netherlands, Belgium | USA, United Kingdom |
|---|
| Support | Portugal, Ireland | USA, Chile |
|---|
| AI features | – | USA, Kanada |
|---|
Only outside the EU/EEA, with no European alternative stated: Login and user account, AI features.
Ownership and agreements
| Headquarters | USA |
|---|
| Data processing agreement | Found and read |
|---|
| Certifications | FedRAMP, SOC 2, ISO/IEC 27001 |
|---|
Sub-processors (26)
| Name | Country | Purpose |
|---|
| Amazon Web Services, Inc. | Forente stater; Tyskland; Irland | Cloud Computing/Data Warehouse/Telecom/E-postvarsling |
| Microsoft Corporation | Forente stater | Autentisering/Skytjenester/Kommunikasjonsplattform |
| Snowflake Inc. | Forente stater | Data Warehouse Services |
| Databricks, Inc. | Forente stater | Data Intelligence |
| Sisense SF, Inc. | Forente stater | Data Analytics Services |
| Fivetran Inc. | Forente stater | Pipeline Data Processing |
| Etleap Inc. | Forente stater; Frankrike | Pipeline Data Processing |
| Twilio Inc. | Forente stater | SMS og tale/Telecom/E-post/UX-verktøy |
| Vonage Business, Inc. | Forente stater; Storbritannia | SMS og tale/Telecom |
| Message Bird | Forente stater; Nederland; Tyskland; Sto | SMS og tale/Telecom |
| Mailgun Technologies, Inc. | Forente stater; Belgia; Tyskland | E-postvarsling |
| Gainsight, Inc. | Forente stater | Kundesupport |
| Variacode Software, S.p.A. | Chile; Argentina; Brasil; Colombia; Span | Kunde- og produktstøtte |
| Sumo Logic, Inc. | Forente stater | SIEM/Logging |
| Salesforce, Inc. | Forente stater; Irland | Cloud/Applikasjonsutvikling/Samtaleruting/Dataanalyse/Kundesupport |
Sources