Vendor profile
Nextcloud Hub (filer, Office, Talk): where is customer data stored and processed?
Nextcloud GmbH is a German company, and customer content in Nextcloud Hub is stored and processed where the customer runs the installation, so the supplier does not state a fixed storage country for customer data. The customer group is not stated in the material. No information was found that customers can choose a region. For login for customer instances, location is not stated, and the same applies to backup and telemetry (logs and troubleshooting). Support and licences are provided by several sub-processors with storage in Germany, the United Kingdom, South Korea, the Netherlands and France, and access from several countries, including the Philippines, India and Hong Kong. Email delivery runs through AC PM (Postmark) in the USA.
Checked 20 October 2026 · based on the vendor's own public documents
See the map and sources
Where data is stored and processed
| Activity | In the EU/EEA | Outside the EU/EEA |
|---|
| Storage | Germany | – |
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| Processing | Germany | – |
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| Login and user account | Germany | – |
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| Notifications and email | Europe (country not stated) | USA |
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| Support | Germany, Netherlands, France | United Kingdom, South Korea |
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Ownership and agreements
| Owner | Nextcloud GmbH (Germany) |
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| Headquarters | Germany |
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| Data processing agreement | Not found on the vendor's website |
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| Certifications | None found |
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Sub-processors (12)
| Name | Country | Purpose |
|---|
| AC PM, LLC | USA | Email delivery service (Postmark) |
| Collabora Ltd | United Kingdom | Provision of licenses and support services for Nextcloud Office; access from sev |
| Hetzner Online GmbH | Germany | Hosting of portal.nextcloud.com |
| Odoo SA | EU | Provision of security information and updates; access from several countries |
| OpenProject GmbH | Germany | Provision of licenses and support services for OpenProject |
| Open-Xchange AG | Germany | Provision of licenses and support services for Dovecot Pro |
| Sendent BV | Netherlands | Provision of licenses and support services for MS Outlook Add-in, MS Exchange Co |
| Stalwart Labs Ltd. | United Kingdom | Provision of licenses and support services for Stalwart |
| Struktur AG | Germany | Provision of licenses and support services for Nextcloud Talk High Performance B |
| Thinkfree Inc. | South Korea | Provision of licenses and support services for Thinkfree Office |
| XWiki SAS | France | Provision of licenses and support services for XWiki |
| Zammad GmbH | Germany | Provider of the Nextcloud support portal |
Sources