Vendor profile
Make.com: where is customer data stored and processed?
Make.com is a service with its head office in the Czech Republic, owned by Celonis SE in Germany, and the customer group is not stated. Customer content is stored and run on AWS in Germany, Ireland and the USA, where the customer can choose region, and Germany applies to enterprise customers. Support is mainly provided from the Czech Republic and the ticketing tool Freshdesk is run in Germany. Product usage analytics is handled by Mixpanel in the Netherlands, while Chameleon, Peaberry and Rudderstack, used for customer engagement, email sending and data collection, are in the USA. AI services go to OpenAI and Groq in the USA and Microsoft in France for customers who use AI. The data processing agreement has been read, but does not state where data is stored.
Checked 12 October 2026 · based on the vendor's own public documents
See the map and sources
Where data is stored and processed
| Activity | In the EU/EEA | Outside the EU/EEA |
|---|
| Storage | Germany, Ireland | USA |
|---|
| Processing | Germany, Ireland | USA |
|---|
| Logs and telemetry | – | USA |
|---|
| Analytics and metadata | Netherlands | USA |
|---|
| Notifications and email | – | USA |
|---|
| Support | Czechia, Germany | – |
|---|
| AI features | France | USA |
|---|
Only outside the EU/EEA, with no European alternative stated: Notifications and email, Logs and telemetry.
Ownership and agreements
| Headquarters | Czechia |
|---|
| Data processing agreement | Found and read |
|---|
| Certifications | ISO/IEC 27001, SOC 2 |
|---|
Sub-processors (15)
| Name | Country | Purpose |
|---|
| Amazon Web Services Inc. | USA, Tyskland, Irland | Hosting av Make Cloud Service (kunden velger) |
| Chameleon Intelligent Tech, Inc. | USA | Kundeengasjement (pop-ups, meldinger) |
| Peaberry Software, Inc. | USA | Kundeengasjement (e-postutsending, onboarding) |
| Candu, Inc. | USA | Kundeengasjement (ressurssenter) |
| MongoDB Limited | Irland, Tyskland, USA | Skybasert database for scenarioer |
| Mixpanel, Inc. | Netherlands | Analyse av produktbruk |
| 84Codes AB | Sweden | Plattform for kjøring |
| Rudderstack, Inc. | USA | Innsamling og ruting av datastrømmer |
| Cloudflare, Inc. | USA | Global CDN for ytelse og sikkerhet |
| OpenAI OpCo, LLC | USA | AI-tjenester (for kunder som bruker AI) |
| Microsoft Corporation | France | AI-tjenester (for kunder som bruker AI) |
| Groq LLC | USA | AI-tjenester (for kunder som bruker AI) |
| E2B.dev - FoundryLabs, Inc. | USA | Kjøring av egendefinert kode |
| Supabase Inc. | Irland, USA | Skybasert database for Make og Grid |
| Freshdesk, Inc. | Germany | Support-ticketverktøy |
Sources