Vendor profile
LiveChat: where is customer data stored and processed?
LiveChat stores customer data mainly in the USA by default, with Google Cloud facilities in Dallas, Iowa and Frankfurt, Germany documented as storage and processing locations. Customers can choose EU storage, in which case primary databases are stored in the EU/EEA; the country is not stated. ChatBot data is stored in Ireland and cannot be moved. Backup follows the storage region, but for US storage this is only assumed, not documented. AI functions run through OpenAI in the USA and other unknown locations, error and crash monitoring through Sentry in the USA, and email through ActiveCampaign/Postmark in the USA. The processor agreement was not read, and the agreement found belongs to another company or product.
Checked 18 October 2026 · based on the vendor's own public documents
See the map and sources
Where data is stored and processed
| Activity | In the EU/EEA | Outside the EU/EEA |
|---|
| Storage | Europe (country not stated), Germany, Ireland | USA |
|---|
| Processing | Germany | USA |
|---|
| Backup | Europe (country not stated) | USA |
|---|
| Logs and telemetry | – | USA |
|---|
| Notifications and email | – | USA |
|---|
| AI features | – | USA |
|---|
Only outside the EU/EEA, with no European alternative stated: AI features, Logs and telemetry, Notifications and email.
Ownership and agreements
| Headquarters | USA |
|---|
| Data processing agreement | Not found on the vendor's website |
|---|
| Certifications | None found |
|---|
Sub-processors (7)
| Name | Country | Purpose |
|---|
| Google Cloud Platform | USA, Tyskland | Cloud-leverandør |
| Amazon Web Services LLC (AWS) | USA, EU | Cloud-leverandør |
| OpenAI OpCo, LLC | USA og flere land | Engineering (AI-modeller og API) |
| Functional Software, Inc. (Sentry) | USA | Engineering (ytelsesovervåking, krasjrapporter) |
| Cloudflare, Inc. | USA, EU | Nettverks- og sikkerhetstjenester (DNS, innholdslevering) |
| Akamai Technologies, Inc. | – | Nettverks- og sikkerhetstjenester (CDN, WAF, DDoS) |
| ActiveCampaign, LLC (Postmark) | USA | Marketing (e-posttjenester via Postmark) |
Sources