Vendor profile
Heroku: where is customer data stored and processed?
Heroku stores and runs customer data in the USA (AWS) by default for customers outside the EU/EEA, and customers can choose other regions, including Germany and Ireland. The customer group is not stated. Some AI features can run in France and Sweden at the customer's choice. The data processing agreement has been read, but does not state where data is stored. Location is not stated for backup, identity, support, notifications and telemetry/logs.
Checked 24 October 2026 · based on the vendor's own public documents
See the map and sources
Where data is stored and processed
| Activity | In the EU/EEA | Outside the EU/EEA |
|---|
| Storage | Germany, Ireland | –
Only for customers in other regions: USA |
|---|
| Processing | Germany, Ireland | –
Only for customers in other regions: USA |
|---|
| AI features | France, Sweden | – |
|---|
Ownership and agreements
| Owner | Salesforce, Inc. (USA) |
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| Headquarters | USA |
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| Data processing agreement | Found and read |
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| Certifications | SOC 1, Cyber Essentials |
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Sub-processors (1)
| Name | Country | Purpose |
|---|
| Amazon Web Services, Inc. | USA | Hosting Provider for all functionality |
Sources