Vendor profile
Functional Software: where is customer data stored and processed?
Functional Software (Sentry) is headquartered in the USA. Customer data is stored and processed in several countries according to stated choices, with the USA and Germany mentioned. Customers can choose Germany or EU region for some functions, but not for the whole service. Support, email and some AI functions (Seer) are located in the USA, and the AI model providers Anthropic and OpenAI are sub-processors in the USA. The data processing agreement has been read but does not state where data is stored, so the storage location is taken from the vendor's own sub-processor list and documentation. Backup, login and usage analytics have no stated location, and it is unclear whether the service is aimed at businesses or private individuals.
Checked 24 October 2026 · based on the vendor's own public documents
See the map and sources
Where data is stored and processed
| Activity | In the EU/EEA | Outside the EU/EEA |
|---|
| Storage | Europe (country not stated), Germany | USA |
|---|
| Processing | Germany | USA |
|---|
| Logs and telemetry | Germany | –
Only for customers in other regions: USA |
|---|
| Notifications and email | Europe (country not stated) | USA |
|---|
| Support | – | USA |
|---|
| AI features | Europe (country not stated) | USA |
|---|
Only outside the EU/EEA, with no European alternative stated: Support.
Ownership and agreements
| Headquarters | USA |
|---|
| Data processing agreement | Not found on the vendor's website |
|---|
| Certifications | None found |
|---|
Sub-processors (11)
| Name | Country | Purpose |
|---|
| Amazon Web Services, Inc. | USA | Cloud infrastructure services |
| Anthropic, PBC | USA | AI/ML services |
| Cloudflare, Inc. | USA | Cloud infrastructure services |
| Google LLC (Google Cloud Platform) | USA | Cloud infrastructure services |
| Intercom, Inc. | USA | Customer support and messaging services |
| OpenAI, L.L.C. | USA | AI/ML services |
| Sinch Email (Mailgun) | Europe | Email delivery services |
| Twilio Inc. (SendGrid) | USA | Email delivery services |
| Functional Software GmbH | Austria | Provides parts of the Service and related technical support |
| Sentry Software Canada Inc. | Canada | Provides parts of the Service and related technical support |
| Sentry Software Netherlands B.V. | Netherlands | Provides parts of the Service and related technical support |
Sources