Vendor profile
Freshworks Freshdesk: where is customer data stored and processed?
Freshdesk stores customer data in the EU region on AWS when the customer chooses it, and also offers US, Australia and India regions to customers outside the EU/EEA. Customers can choose region, and the processing runs in the same chosen region. Backup is assumed to sit in the same region as production, though this is an inference. Identity location is not stated. Support is listed with group companies in India, Australia, the UK, Germany, France, Singapore, the Netherlands and Ireland, but where support staff sit is not stated. Email to customers goes through SendGrid in the USA, which can be turned off. Analytics runs partly through Google Firebase in the USA, and AI features use Microsoft Azure OpenAI, which is not confirmed for the EU region.
See the map and sourcesWhere data is stored and processed
| Activity | In the EU/EEA | Outside the EU/EEA |
|---|---|---|
| Storage | Europe (country not stated) | – |
| Processing | Europe (country not stated) | – |
| Backup | Europe (country not stated) | – |
| Logs and telemetry | Europe (country not stated) | – |
| Analytics and metadata | Europe (country not stated) | USA |
| Notifications and email | – | USA |
| AI features | Europe (country not stated) | – |
Ownership and agreements
| Owner | FRESHWORKS INC. (USA) |
|---|---|
| Headquarters | USA |
| Data processing agreement | Found and read |
| Certifications | None found |
Sub-processors (29)
| Name | Country | Purpose |
|---|---|---|
| Amazon Web Services, Inc. | USA, EU, Australia, India, Midtøsten | Primær skyinfrastruktur, der alle SaaS-applikasjoner driftes |
| SendGrid, Inc. | USA | E-postleveranse, backup for native e-post |
| Twilio Inc. | USA | Oppringning og SMS via Freshcaller |
| FullContact Inc. | USA | Berikelse av kontakter for integrerte kunder |
| Rchilli Inc. | USA | Parsing av CV-er i Freshteam |
| Automattic Inc. | USA, EU | Forum og spamfiltrering (Akismet) |
| Mailgun Technologies Inc. | USA | Masse-e-post for Freshsuccess |
| Appcues, Inc. | USA | Veiledninger og tips i produktet |
| Inline Manual Ltd. | USA | Veiledninger og tips i produktet |
| Google LLC | USA | Firebase Analytics for appytelse og bruk |
| Microsoft Corporation | USA, EU, India, Australia | AI-funksjoner via Azure OpenAI |
| Microsoft Corporation (Cosmos Database) | USA, EU, Australia, India | Behandling av kundeaktivitetshendelser for dashbord |
| Dropbox, Inc. | USA, EU, Australia | DropboxSign for signering av tilbud |
| Workato Inc. | USA, EU | Integrasjonsplattform og arbeidsflyt |
| Merge API, Inc. | USA, EU | Integrasjon mot tredjepartsapper |