Vendor profile
energy.ai: where is customer data stored and processed?
Energy.ai is headquartered in Norway, but the provider's documents do not state which country customer content is stored and processed in. The privacy policy names Google and Aiven for cloud hosting and backup in the United Kingdom, but it does not separate storage from processing, and the country is not confirmed. Zendesk for support and Stripe for payment data process data in the EEA, but no country is stated. No data processing agreement was found, only a statement in the privacy policy that Energi.ai is a data processor for customers, and the agreement has not been read. The customer group and product are not stated. The certifications are SOC 2 Type II and ISO/IEC 27001. Identity, notifications, and the location for storage and processing of customer content are not stated.
See the map and sourcesWhere data is stored and processed
| Activity | In the EU/EEA | Outside the EU/EEA |
|---|---|---|
| Storage | – | United Kingdom |
| Processing | – | United Kingdom |
| Backup | – | United Kingdom |
| Analytics and metadata | Europe (country not stated) | – |
| Support | Europe (country not stated) | – |
Ownership and agreements
| Headquarters | Norway |
|---|---|
| Data processing agreement | Not found on the vendor's website |
| Certifications | SOC 2, ISO/IEC 27001 |