Vendor profile
Dropbox: where is customer data stored and processed?
Dropbox stores files in US data centres by default for all users. Customers outside the EU/EEA can choose storage in the United Kingdom, Australia or Japan, and team users may request EU storage, with moves to EU approved by Dropbox support. Processing may occur in the USA, but no specific processing sites are stated. The data processing agreement has not been read, and Dropbox does not state where backup, identity, support or notifications are processed. Sub-processors such as AWS, Google and Intercom are listed without countries. The customer group is not stated, and the service is a business product with a 'Business Agreement' mentioned but not read.
Checked 13 October 2026 · based on the vendor's own public documents
See the map and sources
Where data is stored and processed
| Activity | In the EU/EEA | Outside the EU/EEA |
|---|
| Storage | Europe (country not stated) | –
Only for customers in other regions: USA, United Kingdom, Australia, Japan |
|---|
| Processing | – | –
Only for customers in other regions: USA |
|---|
Ownership and agreements
| Owner | Dropbox, Inc. (USA) |
|---|
| Headquarters | USA |
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| Data processing agreement | Not found on the vendor's website |
|---|
| Certifications | ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, ISO/IEC 27701, ISO 22301, SOC 1, SOC 2, SOC 3 |
|---|
Sub-processors (23)
| Name | Country | Purpose |
|---|
| Amazon Web Services, Inc. | – | Lagring av fildata (AWS) |
| CloudConvert (Lunaweb, Inc.) | – | Ikke oppgitt |
| Concord Technologies Corporation | – | Ikke oppgitt |
| Dropbox, Inc. | USA | Konsernselskap |
| ElasticSearch | – | Ikke oppgitt |
| FileStack | – | Ikke oppgitt |
| FullContact | – | Ikke oppgitt |
| Google LLC | – | Ikke oppgitt |
| IDnow GmbH | – | Ikke oppgitt |
| Intercom, Inc. | – | Ikke oppgitt |
| Mailgun Technologies, Inc. | – | Ikke oppgitt |
| MaxMind | – | Ikke oppgitt |
| Metrics Enterprises, Inc. (Kissmetrics) | – | Ikke oppgitt |
| NG Communications bvba | – | Ikke oppgitt |
| OpenAI, Inc. | – | Ikke oppgitt |
Sources