Vendor profile
Arctic Wolf: where is customer data stored and processed?
Arctic Wolf stores customer data mainly with AWS in several countries, including Canada, Germany, Australia, Brazil and Japan, while the USA is stated as the main storage location without this being confirmed in the vendor's documents. The customer cannot choose region based on what is documented, and no information on this was found. The customer group is not stated. Login is handled by Okta in the USA, support via Zendesk in the USA, and notifications are sent via Twilio SendGrid in the USA, without these locations being confirmed. AI processing takes place via AWS Bedrock in Canada, Germany and Australia, and via Databricks in Japan and Brazil; Microsoft Copilot is documented in the USA. Error logging with Sentry.io and user behaviour measurement with Pendo are documented in the USA.
Checked 12 October 2026 · based on the vendor's own public documents
See the map and sources
Where data is stored and processed
| Activity | In the EU/EEA | Outside the EU/EEA |
|---|
| Storage | Germany | USA, Canada, Australia, Brazil, Japan |
|---|
| Processing | Germany, Ireland | USA, Canada, Australia, Brazil, Japan, United Kingdom, India |
|---|
| Login and user account | – | USA |
|---|
| Logs and telemetry | Germany | USA, Canada, Australia |
|---|
| Analytics and metadata | – | USA |
|---|
| Notifications and email | – | USA |
|---|
| Support | – | USA |
|---|
| AI features | Germany | USA, Canada, Australia, Japan, Brazil |
|---|
Only outside the EU/EEA, with no European alternative stated: Support, Login and user account, Notifications and email, Analytics and metadata.
Ownership and agreements
| Owner | Arctic Wolf Networks, Inc. (USA) |
|---|
| Headquarters | USA |
|---|
| Data processing agreement | Found and read |
|---|
| Certifications | ISO/IEC 27001 |
|---|
Sub-processors (36)
| Name | Country | Purpose |
|---|
| Microsoft | USA | Microsoft 365 Suite & Copilot |
| Azure | USA | Data Center and Hosting |
| Atlassian | USA | Jira, internal ticketing |
| Egnyte | USA | Corporate data repository; Secure File Transfer |
| Salesforce | USA | Slack, customer and internal collaboration |
| Zoom | USA | Communication platform |
| Zendesk | USA | Product ticketing system |
| Amazon | USA, Canada, Tyskland, Australia | AWS, data center & hosting |
| GitHub | USA | Code and configuration repository |
| Okta | USA | Customer Identity Cloud (Auth0), user authentication |
| PagerDuty | USA | Paging tool for ticket escalations |
| Twilio | USA | SendGrid, email transactions |
| Mimecast | USA | DMARC Analyzer, email security |
| Spur | USA | Spur Intelligence, IP enrichment |
| Pendo.io | USA | Pendo, user experience metrics |
Sources