Vendor profile
Adobe Acrobat Sign: where is customer data stored and processed?
Adobe Acrobat Sign stores and processes customer data in several countries, including the USA, and the subprocessor list also names the EU and the UK for several services, but Sign-specific storage is not confirmed. The data processing agreement has been read, but does not state where data is stored. Customers cannot clearly choose a region for Acrobat Sign on the pages reviewed. Login runs through Okta, notifications through Telesign with SMS and voice calls (including from Serbia), and security logging through Splunk. Support is provided via Amazon Connect (USA) and Concentrix (India, South Korea). AI features are handled by subprocessors in the USA, Singapore and Saudi Arabia, only for customers outside the EU/EEA. Not stated: storage location for backup and telemetry.
Checked 18 October 2026 · based on the vendor's own public documents
See the map and sources
Where data is stored and processed
| Activity | In the EU/EEA | Outside the EU/EEA |
|---|
| Storage | Europe (country not stated) | USA, United Kingdom |
|---|
| Processing | Europe (country not stated) | USA |
|---|
| Login and user account | Europe (country not stated) | United Kingdom
Only for customers in other regions: USA |
|---|
| Logs and telemetry | Europe (country not stated) | USA, United Kingdom |
|---|
| Notifications and email | Europe (country not stated) | USA, United Kingdom, Serbia |
|---|
| Support | Europe (country not stated) | USA, South Korea, India |
|---|
| AI features | Germany | –
Only for customers in other regions: USA, Singapore, Saudi-Arabia |
|---|
Ownership and agreements
| Owner | ADOBE INC. (USA) |
|---|
| Headquarters | USA |
|---|
| Data processing agreement | Found and read |
|---|
| Certifications | SOC 1, SOC 2, SOC 3, ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, ISO 22301, ISO 9001, CSA STAR, BSI C5, PCI DSS, FedRAMP |
|---|
Sub-processors (52)
| Name | Country | Purpose |
|---|
| Microsoft Corporation | USA, EU, Storbritannia, Canada, India, A | Skyhosting for Adobe Cloud Services |
| Amazon Web Services | USA, EU, Australia, Singapore, Japan, In | Skyhosting for applikasjoner |
| Snowflake Computing | USA, EU, India | Datalagring og database |
| Akamai Technologies | USA, EU, Storbritannia, India, Sveits | CDN |
| Cloudflare | USA | CDN og sikkerhet |
| Box | USA, EU, Storbritannia | Filoverføring (FTP) |
| Fastly | USA, EU, Storbritannia | CDN |
| MongoDB | USA, EU | Database (Atlas) |
| New Relic | USA, EU | Overvåking og telemetri |
| Databricks | USA | Databehandling |
| Redis Cloud | USA | Caching og databehandling |
| Red Hat | USA | Container-orkestrering |
| Platform.sh | USA, EU | PaaS-hosting |
| Brightcove | USA, Storbritannia | Videotranskoding |
| Aiven | USA, EU | PostgreSQL-database |
Sources