Vendor profile
Wrike: where is customer data stored and processed?
Wrike handles customer data mainly for business customers, not private individuals, so this is a business product. Data is stored and processed in the USA and in the EU, with Europe-based customers placed in an EU data center automatically if their registration address is in Europe; the country within Europe is not stated. Customers outside the EU/EEA are the ones with US regions, and customers can choose region, although regions outside the EU/EEA can be deselected. Backup runs on Google Cloud in the USA or EU depending on region. Support uses Zendesk (EU hosting) and Ada Support (USA), analytics uses Docebo (Canada) and Snowflake/Sisense (USA and EU), and generative AI runs on Azure OpenAI and other providers in the USA and EU.
Checked 12 October 2026 · based on the vendor's own public documents
See the map and sources
Where data is stored and processed
| Activity | In the EU/EEA | Outside the EU/EEA |
|---|
| Storage | Europe (country not stated) | –
Only for customers in other regions: USA |
|---|
| Processing | Europe (country not stated) | –
Only for customers in other regions: USA |
|---|
| Backup | Europe (country not stated) | –
Only for customers in other regions: USA |
|---|
| Logs and telemetry | Europe (country not stated) | –
Only for customers in other regions: USA |
|---|
| Analytics and metadata | – | Canada |
|---|
| Support | Europe (country not stated) | USA |
|---|
| AI features | Europe (country not stated) | –
Only for customers in other regions: USA |
|---|
Only outside the EU/EEA, with no European alternative stated: Analytics and metadata.
Ownership and agreements
| Headquarters | USA |
|---|
| Data processing agreement | Found and read |
|---|
| Certifications | ISO/IEC 27001, SOC 2, ISO/IEC 27018, CSA STAR |
|---|
Sub-processors (29)
| Name | Country | Purpose |
|---|
| Amazon Web Services | USA og EU | Lagring, innhold, levering og diagnostikk |
| Google Cloud Platform | USA og EU | Lagring, innhold, levering og katastrofegjenoppretting |
| CloudFlare, Inc. | USA og EU | Levering av nettsideinnhold, DNS-beskyttelse, nettverkssikkerhet |
| Box, Inc. | USA og EU | Konvertering av dokumenter til andre formater |
| Docebo, Inc. | Canada | Wrike Discover: opplæringsportal |
| Sisense, Inc. | USA og EU | Wrike Analyze: rapporteringstillegg |
| Snowflake, Inc. | USA og EU | Wrike Analyze: rapporteringslagring |
| Shibumi.com | USA og EU | Wrike SPM: strategisk porteføljestyring |
| Microsoft (Azure OpenAI) | USA og EU | Generativ KI-behandling |
| Google (Vertex, Gemini) | USA og EU | Generativ KI-behandling |
| Anthropic (Claude) | USA og EU | Generativ KI-behandling |
| OpenAI (ChatGPT, Frontier) | USA og EU | Generativ KI-behandling |
| Ada Support Inc. | USA | KI-kundestøtte (chatbot) |
| Zendesk, Inc. | Europa (EU) | E-postkommunikasjon og supportsystem |
| Zoom Communications, Inc. | USA | Videostøtte til kunder |
Sources