Vendor profile
WeTransfer: where is customer data stored and processed?
WeTransfer stores customer files in the EU when the upload comes from an EU IP without an anonymous proxy, and otherwise in the USA. Data processing runs on AWS in both the EU and the USA. The customer group is not stated, and no product name is given. Authentication uses hCaptcha in the USA, support is provided from the EU through Zendesk, Support Your App and Bending Spoons, and transactional emails are sent from the USA via SendGrid. Analytics and billing sub-processors (Google Cloud, Stripe, Calendly, Profitwell, Drata) and AI processing via Anthropic are located in the USA. The data processing agreement is read but does not state where data is stored. Backup location, country for telemetry outside Datadog, and the countries of the Bending Spoons group are not stated.
Checked 12 October 2026 · based on the vendor's own public documents
See the map and sources
Where data is stored and processed
| Activity | In the EU/EEA | Outside the EU/EEA |
|---|
| Storage | Europe (country not stated) | USA |
|---|
| Processing | Europe (country not stated) | USA |
|---|
| Login and user account | – | USA |
|---|
| Logs and telemetry | Europe (country not stated) | – |
|---|
| Analytics and metadata | Europe (country not stated) | USA |
|---|
| Notifications and email | – | USA |
|---|
| Support | Europe (country not stated) | –
Only for customers in other regions: USA |
|---|
| Group companies | Europe (country not stated), Netherlands, Italy | USA |
|---|
| AI features | – | USA |
|---|
Only outside the EU/EEA, with no European alternative stated: Login and user account, Notifications and email, AI features.
Ownership and agreements
| Headquarters | Netherlands |
|---|
| Data processing agreement | Found and read |
|---|
| Certifications | ISO/IEC 27001 |
|---|
Sub-processors (16)
| Name | Country | Purpose |
|---|
| AWS | EU/USA | Cloud infrastructure |
| Zendesk | EU | Customer Support |
| Google Cloud | USA | Data analytics |
| Datadog | EU | Service delivery / Service improvement |
| SendGrid | USA | Transactional emails |
| Transloadit | EU/USA | Preview generation |
| Tremau | EU | Content Moderation |
| Slack | USA | Zendesk - Slack integration fetching ticket information for Sales leads |
| Support Your App | EU | Outsourced customer support team |
| hCaptcha | USA | Anti-bot system used in the authentication system |
| Antropic | USA | AI-powered processing (anti-phishing and data analysis) |
| OpenAI | USA | Customer support |
Sources