Vendor profile
Usercentrics Cookiebot: where is customer data stored and processed?
Usercentrics, headquartered in Denmark, provides Cookiebot, which is a business product and not aimed at private individuals. Customer content is stored and processed in Microsoft Azure data centres in Ireland, with database fail-over to Amsterdam in the Netherlands. Support data is handled by Zendesk in Frankfurt, Germany. E-mail with scan reports and invoices runs through Sendgrid, which handles data in the EU but also in the USA without stated transfer basis. Frontend error reporting processes IP addresses in the USA, and analytics involves Ireland, the USA and Singapore. Whether Zendesk Advanced AI processes data in Frankfurt is not confirmed.
Checked 12 October 2026 · based on the vendor's own public documents
See the map and sources
Where data is stored and processed
| Activity | In the EU/EEA | Outside the EU/EEA |
|---|
| Storage | Ireland, Netherlands | – |
|---|
| Processing | Ireland | – |
|---|
| Logs and telemetry | – | USA |
|---|
| Analytics and metadata | Europe (country not stated), Ireland | USA, Singapore |
|---|
| Notifications and email | Europe (country not stated) | USA |
|---|
| Support | Germany | – |
|---|
| AI features | Germany | – |
|---|
Only outside the EU/EEA, with no European alternative stated: Logs and telemetry.
Ownership and agreements
| Headquarters | Denmark |
|---|
| Data processing agreement | Found and read |
|---|
| Certifications | None found |
|---|
Sub-processors (3)
| Name | Country | Purpose |
|---|
| Microsoft Azure | Ireland | Data hosting |
| Akamai Technologies, Inc. | USA | CDN-leverandør (geolokasjon for banner) |
| BunnyWay, d.o.o. | Slovenia | CDN-leverandør (valgfri EU-CDN) |
Sources