Vendor profile
Twilio SendGrid: where is customer data stored and processed?
Twilio SendGrid is a product from Twilio, headquartered in the USA. The customer group is not stated, so it is not clear whether the service is aimed at private persons or businesses. Email routing and delivery run on AWS in the USA according to the sub-processor list. For customers outside the EU/EEA, processing (AWS, Programmable Voice) and storage (Confluent) are documented as taking place in the USA. Group companies in Ireland (Dublin) and India (Bangalore) are listed as belonging to the group, but their role in the processing is not confirmed. The data processing agreement has been read, refers to the sub-processor list and uses SCC for transfers, but it does not state where data is stored.
Checked 12 October 2026 · based on the vendor's own public documents
See the map and sources
Where data is stored and processed
| Activity | In the EU/EEA | Outside the EU/EEA |
|---|
| Storage | – | –
Only for customers in other regions: USA |
|---|
| Processing | – | –
Only for customers in other regions: USA |
|---|
| Notifications and email | – | USA |
|---|
| Group companies | Ireland | India |
|---|
Only outside the EU/EEA, with no European alternative stated: Notifications and email.
Ownership and agreements
| Headquarters | USA |
|---|
| Data processing agreement | Found and read |
|---|
| Certifications | SOC 2 |
|---|
Sub-processors (6)
| Name | Country | Purpose |
|---|
| Adaptive Mobile | USA | Programmable Messaging |
| AWS | USA | Programmable Voice |
| Confluent | USA | Twilio Flex infrastructure management |
| DVELP/Sabio | Storbritannia, Belgia, Finland, Tyskland | Twilio Flex, Google CCAI-tilkobling og backup |
| Datadog | – | Overvåking og logging |
| Segment | – | ukjent |
Sources