Vendor profile
Trustpilot: where is customer data stored and processed?
Trustpilot is a Danish company headquartered in Copenhagen, owned by Trustpilot Group PLC in the United Kingdom. The customer group is not stated. The data processing agreement for business customers has not been read, so it is not confirmed where main customer data is stored or processed. Analysis of invitation metadata is done by ClickHouse in the USA, and Trustpilot states it uses EEA hosting for this part. The sub-processor list names AWS and Google Cloud with data centres in Ireland, Germany, the United Kingdom and France, but it is not stated what data goes there. Sendgrid in the USA handles email delivery, and Sutherland Global Services in the USA is listed without a stated function.
See the map and sourcesWhere data is stored and processed
| Activity | In the EU/EEA | Outside the EU/EEA |
|---|---|---|
| Analytics and metadata | Europe (country not stated) | – |
| Group companies | Denmark | United Kingdom, Jersey |
Ownership and agreements
| Owner | Trustpilot Group PLC (United Kingdom) |
|---|---|
| Headquarters | Denmark |
| Data processing agreement | Not found on the vendor's website |
| Certifications | None found |
Sub-processors (12)
| Name | Country | Purpose |
|---|---|---|
| Trustpilot, Inc. | USA | Konsernselskap (ikke oppgitt) |
| Trustpilot Ltd. | United Kingdom | Konsernselskap (ikke oppgitt) |
| Trpilot PTY Limited | Australia | Konsernselskap (ikke oppgitt) |
| Trustpilot UAB | Lithuania | Konsernselskap (ikke oppgitt) |
| Trustpilot GmbH | Germany | Konsernselskap (ikke oppgitt) |
| Trustpilot S.r.l. | Italy | Konsernselskap (ikke oppgitt) |
| Trustpilot B.V. | Netherlands | Konsernselskap (ikke oppgitt) |
| Sendgrid (Twilio, Inc.) | USA | E-postutsending (ikke nærmere oppgitt) |
| Google Cloud EMEA Limited | Ireland | Ikke oppgitt |
| Amazon Web Services | Irland, Tyskland, Storbritannia, Frankri | Ikke oppgitt |
| Sutherland Global Services, Inc. | USA | Ikke oppgitt |
| ClickHouse Inc. | USA | Rapportering og analyse av invitasjoner (metadata) |