Vendor profile
TRIPLETEX: where is customer data stored and processed?
Tripletex stores and processes customer data mainly in Norway (Azure), Ireland (AWS) and Belgium (Google Cloud), according to the processor list and sub-processor table. The customer group is not stated, so it is not clear whether the service is aimed at private persons or businesses. The region can not be chosen by the customer based on the material provided. Login runs through Visma Connect in Europe, with no country stated. Support is handled partly by Visma Competence Centers in Portugal and Romania and partly by Zendesk in the EU/EEA, where the country is not given. E-mail is sent through Twilio Sendgrid in the USA under EU SCC, and error monitoring uses Sentry in the USA under EU SCC.
Checked 12 October 2026 · based on the vendor's own public documents
See the map and sources
Where data is stored and processed
| Activity | In the EU/EEA | Outside the EU/EEA |
|---|
| Storage | Belgium, Ireland, Norway | – |
|---|
| Processing | Belgium, Ireland, Norway | – |
|---|
| Login and user account | Europe (country not stated) | – |
|---|
| Logs and telemetry | – | USA |
|---|
| Analytics and metadata | Europe (country not stated) | – |
|---|
| Notifications and email | – | USA |
|---|
| Support | Portugal, Romania, Europe (country not stated) | – |
|---|
| AI features | Europe (country not stated) | USA |
|---|
Only outside the EU/EEA, with no European alternative stated: Notifications and email, Logs and telemetry.
Ownership and agreements
| Headquarters | Norway |
|---|
| Data processing agreement | Found and read |
|---|
| Certifications | ISO/IEC 27001, ISO 9001 |
|---|
Sub-processors (13)
| Name | Country | Purpose |
|---|
| Google Cloud | Belgium | Hosting |
| Hyperscaler - Amazon Web Services (AWS) | Ireland | Hosting |
| Hyperscaler - Azure | Norway | Hosting |
| Orb AS | Norway | Hosting |
| FabricAI | EU/EØS | Voucher prediction (ML) |
| Puzzel AS | EU/EØS | Telephone system |
| Avanzus Connect AS | EU/EØS | Invoice handling |
| Kubit AI, Inc | EU/EØS | Warehouse native product analytics |
| Zendesk | EU/EØS | Customer support software, email, chats and tickets |
| Sticos AS | EU/EØS | LLM-based AI bot for accounting questions |
| Visma Competence Centers | Portugal, Romania | Support |
| Sentry | USA | Monitoring performance |
| Survicate S.A. | EU/EØS | Collecting user context for customer satisfaction |
Sources