Vendor profile
TOPdesk: where is customer data stored and processed?
TOPdesk is a Dutch supplier, and the data supplied does not state whether the customer group is mainly private persons, so this is not confirmed. Customer data is stored and run in Azure, and customers can choose Norway (Norway East/NO1), the Netherlands, Ireland, Germany or Sweden, with backup within the same or a neighbouring region of that country or the EU region. Support is performed by staff at TOPdesk offices in the Netherlands, Belgium, Germany and Denmark. Identity, notifications, telemetry and usage analysis do not have a stated location, and AI is described as keeping EU customer data in the EU, but the model provider and processing location are not confirmed.
Checked 12 October 2026 · based on the vendor's own public documents
See the map and sources
Where data is stored and processed
| Activity | In the EU/EEA | Outside the EU/EEA |
|---|
| Storage | Norway, Netherlands, Ireland, Germany, Sweden | – |
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| Processing | Norway, Netherlands, Ireland, Germany, Sweden | – |
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| Backup | Norway, Ireland, Netherlands, Germany, Sweden | – |
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| Support | Netherlands, Belgium, Germany, Denmark | – |
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| AI features | Europe (country not stated) | – |
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Ownership and agreements
| Owner | Topdesk B.V. (Netherlands) |
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| Headquarters | Netherlands |
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| Data processing agreement | Exists, but is not public |
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| Certifications | SOC 2 |
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Sub-processors (10)
| Name | Country | Purpose |
|---|
| Microsoft Ireland Operations Limited | Ireland | Hosting via Azure og datasenter EU2 |
| Microsoft Datacenter (Australia) Pty Limited | Australia | Datasenter AU1 |
| Microsoft do Brasil Importação e Comércio de Software e Vídeo Games Ltda. | Brazil | Datasenter BR1 |
| 3288212 Nova Scotia Limited | Canada | Datasenter CA1 |
| Microsoft Datacenter Netherlands B.V. | Netherlands | Datasenter EU1/EU6 |
| Microsoft Deutschland MCIO GmbH | Germany | Datasenter EU3/EU5 |
| Microsoft Sweden 1172 AB | Sweden | Datasenter EU4 |
| Microsoft Datacenter Norway AS | Norway | Datasenter NO1 |
| MSFT MCIO Limited | United Kingdom | Datasenter UK2 |
| Microsoft Corporation | USA | Hosting og datasenter US2 |
Sources