Arc’yon

Vendor profile

Timely: where is customer data stored and processed?

Timely stores and runs customer data mainly in EU data centres on AWS, with Supabase in Ireland storing Memory app activities and integration data. Customers cannot choose region according to the documentation provided. Login runs through Fly.io in the EU. Notifications use Pusher Channels in the EU and Twilio SendGrid in the USA for email. AI functions are processed by OpenAI in the USA under SCC. Google Cloud EMEA handles geolocation with data server location stated as EU. The data processing agreement is read but does not state where data is stored. Backup location, support location and the location of telemetry and usage data processing are not stated. Group companies in Hong Kong and Tortola are listed, but it is not documented that they process customer data.

Checked 12 October 2026 · based on the vendor's own public documents

See the map and sources

Where data is stored and processed

ActivityIn the EU/EEAOutside the EU/EEA
StorageEurope (country not stated), Ireland–
ProcessingEurope (country not stated), Ireland–
Login and user accountEurope (country not stated)–
Analytics and metadataEurope (country not stated)–
Notifications and emailEurope (country not stated)USA
AI features–USA

Only outside the EU/EEA, with no European alternative stated: AI features.

Ownership and agreements

HeadquartersNorway
Data processing agreementFound and read
CertificationsISO/IEC 27001

Sub-processors (8)

NameCountryPurpose
Amazon Web ServicesEuropeHosting and cloud computing
Google CloudEuropeGeolocation
Twilio SendGridUSANotification services
CloudflareUSAEdge network security and content delivery
Pusher ChannelsEuropeNotification services
Fly.ioEuropeHosting and cloud computing
SupabaseIrelandStorage and processing of Memory activities, configurations and integration data
OpenAI Developer PlatformUSAAI processing and language model services

Sources