Vendor profile
Tandem Health: where is customer data stored and processed?
Tandem Health stores and runs its customer and patient data in Azure, with Sweden Central as the main region and EU data boundaries as the stated default, and the backups are kept for 7 days within the EU. Customers cannot choose a region according to the material read. Transcription by Eleven Labs, text generation with Azure OpenAI and analytics with Snowflake are described as EU/EEA, although the country is not stated for all of them, and Microsoft Azure is also listed for AI models in Ireland. Support is handled by Intercom in Ireland and by group companies in the EU. The data processing agreement is read, but it does not state where data is stored, so the location comes from other sources.
Checked 19 October 2026 · based on the vendor's own public documents
See the map and sources
Where data is stored and processed
| Activity | In the EU/EEA | Outside the EU/EEA |
|---|
| Storage | Sweden, Europe (country not stated) | – |
|---|
| Processing | Sweden, Europe (country not stated) | – |
|---|
| Backup | Europe (country not stated) | – |
|---|
| Analytics and metadata | Europe (country not stated) | – |
|---|
| Support | Europe (country not stated) | – |
|---|
| AI features | Europe (country not stated), Ireland | – |
|---|
Ownership and agreements
| Headquarters | Sweden |
|---|
| Data processing agreement | Found and read |
|---|
| Certifications | ISO/IEC 27001, ISO/IEC 42001, ISO/IEC 27701, Cyber Essentials, BSI C5, ISO 14001 |
|---|
Sub-processors (5)
| Name | Country | Purpose |
|---|
| Microsoft Azure | Ireland | Core cloud infrastructure and platform services; AI models |
| Eleven Labs | EU/EØS | Speech-to-text transcription of audio |
| Snowflake | EU/EØS | Cloud-based data storage and analytics |
| Intercom | Ireland | Customer support, in-product messaging |
| Tandem Health | EU/EØS (land ikke oppgitt) | Intra-group processing incl. support |
Sources