Vendor profile
Sumo Logic: where is customer data stored and processed?
Sumo Logic stores and processes customer content mainly on AWS in the USA, with an option for storage in Europe, though the EU country is not stated. Customers outside the EU/EEA can use US hosting, and customers can choose the hosting location. The data processing agreement is read but does not state where data is stored; the storage location comes from other sources. Optional generative AI runs through AWS Bedrock and follows the chosen hosting location, but this is not confirmed. Support uses Salesforce, which is located in the USA, but the location of support staff is not stated. Backup, login (SSO) and notification locations are not stated.
Checked 24 October 2026 · based on the vendor's own public documents
See the map and sources
Where data is stored and processed
| Activity | In the EU/EEA | Outside the EU/EEA |
|---|
| Storage | Europe (country not stated) | –
Only for customers in other regions: USA |
|---|
| Processing | Europe (country not stated) | –
Only for customers in other regions: USA |
|---|
| AI features | Europe (country not stated) | –
Only for customers in other regions: USA |
|---|
Ownership and agreements
| Owner | SUMO LOGIC, INC. (USA) |
|---|
| Headquarters | USA |
|---|
| Data processing agreement | Found and read |
|---|
| Certifications | None found |
|---|
Sub-processors (10)
| Name | Country | Purpose |
|---|
| Amazon Web Services, Inc. | USA, EU og andre land (kundevalg) | Data Hosting; genAI via AWS Bedrock (valgfritt) |
| Salesforce, Inc. | USA | Customer Support Ticketing System |
| Gainsight, Inc. | USA | Customer Success Platform med genAI for kommunikasjon (Staircase) |
| Sumo Logic Canada Ltd. | Canada | Konsernselskap |
| Sumo Logic, Inc. | USA | Konsernselskap |
| Sumo Logic Japan KK | Japan | Konsernselskap |
| Sumologic Limited | United Kingdom | Konsernselskap |
| Sumologic Technologies Private Limited | India | Konsernselskap |
| Sumo Logic Costa Rica, SRL | Costa Rica | Konsernselskap |
Sources