Vendor profile
Spendesk: where is customer data stored and processed?
Spendesk stores and processes customer personal data within the EU, with hosting via AWS EMEA SARL in Luxembourg, but the land is not specified. Customers cannot be shown to choose region, as no such option is documented. Support is performed from Spain (Madrid), Germany (Hamburg), Italy (Milan) and the United Kingdom (London), where the transfer basis is not stated; Intercom in the USA handles support messages. Logs are processed in both the EU and the USA, and usage data via Amplitude also in the USA and Canada. AI assistants (Anthropic) may process data in the USA. The data processing agreement is read but does not state where data is stored.
See the map and sourcesWhere data is stored and processed
| Activity | In the EU/EEA | Outside the EU/EEA |
|---|---|---|
| Storage | Europe (country not stated) | – |
| Processing | Europe (country not stated) | – |
| Logs and telemetry | Europe (country not stated) | USA |
| Analytics and metadata | Europe (country not stated) | USA, Canada |
| Notifications and email | Europe (country not stated) | – |
| Support | Spain, Germany, Italy, Europe (country not stated) | United Kingdom, USA |
| Group companies | France | – |
| AI features | Europe (country not stated) | USA |
Ownership and agreements
| Owner | SPENDESK (France) |
|---|---|
| Headquarters | France |
| Data processing agreement | Found and read |
| Certifications | ISO/IEC 27001 |
Sub-processors (25)
| Name | Country | Purpose |
|---|---|---|
| Spendesk España SL | Spain | Kundeservice og teknisk support |
| Spendesk GmbH | Germany | Kundeservice og teknisk support |
| Spendesk Italia S.R.L. | Italy | Kundeservice og teknisk support |
| Spendesk Limited | United Kingdom | Kundeservice og teknisk support |
| Airbyte, Inc. | EU/EØS | Data analysis, ETL provider |
| Aircall SAS | EU/EØS, USA | Customer calls platform |
| Amazon Web Services EMEA SARL | EU/EØS | Hosting services |
| Amplitude, Inc. | EU/EØS, USA, Canada | Data analysis for Services performance |
| Anthropic Ireland, Limited | EU/EØS, USA | AI assistant for internal productivity tasks |
| MessageBird (Bird B.V.) | EU/EØS | SMS provider |
| DataDog, Inc. | EU/EØS, USA | Data analysis for Services performance |
| Fivetran Inc. | USA | Data analysis, ETL provider |
| Forest Admin, Inc. | EU/EØS, USA | Interface for data management |
| Generix Group SAS | EU/EØS | E-invoicing platform provider |
| Google Cloud France | EU/EØS, USA | Cloud hosting and AI services |