Vendor profile
SonarQube: where is customer data stored and processed?
SonarQube Cloud stores and runs customer content mainly in AWS Frankfurt for EU customers, and customers outside the EU/EEA can choose US hosting in Northern Virginia. The data processing agreement is read but does not state where data is stored; the storage location comes from other sources. Customers choose their region, and regions outside the EU/EEA can be deselected. Backups are stated for Ireland (EU) and the USA (US), with at least 30 days of retention, though Ireland is assumed from the region code. Identity runs through Okta in Australia, Ireland and the USA, and Clerk states global data location. Support runs through Atlassian Jira Service Management and SonarSource group entities in France, Germany, Ireland, Japan, Singapore, the UK and the USA.
See the map and sourcesWhere data is stored and processed
| Activity | In the EU/EEA | Outside the EU/EEA |
|---|---|---|
| Storage | Germany, Ireland | Australia, Japan, Singapore |
| Processing | Germany, Ireland | Australia, Japan, Singapore |
| Backup | Ireland | – |
| Login and user account | Ireland | Australia, USA |
| Support | Europe (country not stated), France, Germany, Ireland | – |
| Group companies | France, Germany, Ireland, Europe (country not stated) | Japan, Singapore, United Kingdom, USA |
Ownership and agreements
| Headquarters | Switzerland |
|---|---|
| Data processing agreement | Found and read |
| Certifications | ISO/IEC 27001, ISO/IEC 27018, SOC 2, CSA STAR |
Sub-processors (16)
| Name | Country | Purpose |
|---|---|---|
| Amazon Web Services EMEA SARL | Australia, Tyskland, Irland, Japan, Sing | Hosting and Cloud Infrastructure |
| Okta, Inc. | Australia, Irland, USA | Customer Identity and Access Management |
| Atlassian Pty Ltd | Europe | Jira service management commercial support via ticket system |
| Clerk | USA | Authentication and user management |
| Google Ireland Limited | Europe | Workspace cloud infrastructure for information assets |
| Kaseya Limited | Europe | Cloud backup for Google Workspace data |
| Zendesk, Inc. | Europe | Customer commercial support via ticket system |
| Zoom Video Communications, Inc. | Europe | Video and Audio communications |
| SonarSource France Sárl | France | Customer Service & Support; Configuration; Security of Services & Performance Mo |
| SonarSource Gmbh | Germany | Customer Service & Support; Configuration; Security of Services & Performance Mo |
| SonarSource Ireland Limited | Ireland | Customer Service & Support; Configuration; Security of Services & Performance Mo |
| SonarSource Japan KK | Japan | Customer Service & Support; Configuration; Security of Services & Performance Mo |
| SonarSource PTE, LTD. | Singapore | Customer Service & Support; Configuration; Security of Services & Performance Mo |
| SonarSource UK LTD | United Kingdom | Customer Service & Support; Configuration; Security of Services & Performance Mo |
| SonarSource US, Inc. | USA | Customer Service & Support; Configuration; Security of Services & Performance Mo |