Vendor profile
Slido: where is customer data stored and processed?
Slido stores and runs customer content on AWS in Ireland and Germany, both documented. The Data Processing Agreement (v1.10) is read and lists AWS for storage in Ireland and Germany under SCCs. Backups are assumed to sit in the same EU data centres, but the location is not stated directly. Email delivery through The Rocket Science Group (Mailchimp) is processed in the USA, and support tickets are held in Slovakia via QualityUnit. The customer group is not stated, and the product name is blank. Login/SSO locations, telemetry, behavioural analytics and support staff locations are not specified, though the agreement notes some staff and providers may work outside the EU under SCCs. No AI functions are identified.
Checked 13 October 2026 · based on the vendor's own public documents
See the map and sources
Where data is stored and processed
| Activity | In the EU/EEA | Outside the EU/EEA |
|---|
| Storage | Ireland, Germany | – |
|---|
| Processing | Ireland, Germany | – |
|---|
| Backup | Ireland, Germany | – |
|---|
| Notifications and email | – | USA |
|---|
| Support | Slovakia | – |
|---|
Only outside the EU/EEA, with no European alternative stated: Notifications and email.
Ownership and agreements
| Owner | Cisco Systems Inc. (USA) |
|---|
| Headquarters | Slovakia |
|---|
| Data processing agreement | Found and read |
|---|
| Certifications | ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, ISO/IEC 27701, ISO 22301, ISO 9001, SOC 2, BSI C5 |
|---|
Sub-processors (22)
| Name | Country | Purpose |
|---|
| Amazon Web Services, Inc. | Irland, Tyskland | Infrastruktur (IaaS) |
| Atlassian Pty Ltd | Australia, Tyskland, Irland, USA | Intern helpdesk og kontraktshåndtering |
| Bloomreach B.V. (historically EXPONEA, s.r.o.) | Irland, Tyskland | Brukeratferdsanalyse |
| Google Inc. | Irland, Nederland, Finland, Belgia, Danm | E-post og Workspace |
| Chameleon Intelligent Tech Inc. | USA | Digital adopsjonsplattform |
| New Relic, Inc. | USA | Analyse av infrastruktur og applikasjonsytelse |
| QualityUnit, LLC | Slovakia | Ticketsystem |
| The Rocket Science Group, LLC | USA | E-postutsending |
| Twilio Inc. | USA | Taletjeneste |
| Twilio, Inc. (SendGrid) | USA | E-postutsending |
| Condens Insights GmbH | Germany | Brukerforskningsarkiv |
| Tremendous, LLC | USA | Brukerforskning |
| User Testing, Inc. | USA | Brukerforskningsplattform |
Sources