Vendor profile
Servicenow ITSM: where is customer data stored and processed?
ServiceNow's ITSM service stores customer data in Europe, Germany, the USA, the UK, Canada, Australia, Singapore, the UAE, Brazil and India, according to hosting regions listed under other services. The European location is not stated by country. Customers outside the EU/EEA can be placed in the non-European regions, and the choice depends on the order form. Backup is said to be stored at the same location as the data, with a mirrored data centre in another geographic region whose location is not stated. Identity (SSO/login), support (follow-the-sun via group companies) and notifications have no stated location, and no notification provider is listed for ITSM. AI features (Now LLM and third-party models) have no stated processing location.
See the map and sourcesWhere data is stored and processed
| Activity | In the EU/EEA | Outside the EU/EEA |
|---|---|---|
| Storage | Europe (country not stated), Germany | – |
| Backup | Europe (country not stated) | – |
Ownership and agreements
| Owner | ServiceNow, Inc. (USA) |
|---|---|
| Headquarters | USA |
| Data processing agreement | Found and read |
| Certifications | None found |