Vendor profile
SentinelOne: where is customer data stored and processed?
SentinelOne is a US company, and its documented sub-processors are mainly located in the USA, with Israel (Tel Aviv) for account management via Monday.com. The data processing agreement is read, but it does not state where data is stored; it refers to an underprocessor list and says storage happens in a customer-chosen region, which is not named. Support runs through Salesforce, Zendesk and Atlassian, notifications through Twilio, and security alert automation through Torq, all with processing in the USA. Storage for Singularity Mobile via Zimperium is in the USA for customers outside the EU/EEA. Hosting for AWS, Google and Microsoft Azure is listed, but the countries depend on configuration and are not stated.
See the map and sourcesWhere data is stored and processed
| Activity | In the EU/EEA | Outside the EU/EEA |
|---|---|---|
| Storage | – | – |
| Processing | – | – |
| Login and user account | – | Israel |
| Logs and telemetry | – | USA |
| Analytics and metadata | – | USA |
| Notifications and email | – | USA |
| Support | – | USA |
| AI features | – | USA |
Ownership and agreements
| Owner | SentinelOne, Inc. (USA) |
|---|---|
| Headquarters | USA |
| Data processing agreement | Found and read |
| Certifications | ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, FedRAMP, SOC 2, BSI C5, IRAP |
Sub-processors (34)
| Name | Country | Purpose |
|---|---|---|
| Amazon Web Services, Inc. and Affiliates | Avhenger av konfigurasjon | Hosting and storage systems provider |
| Anthropic PBC and Affiliates | Avhenger av konfigurasjon | LLM Hosting |
| Atlassian, Inc. | USA | Platform for support ticket escalation management |
| Dovetail Research Pty. Ltd. | USA | Research and user insights provider |
| Five9, Inc. | USA | Customer call routing and management |
| Google, LLC and Affiliates | Avhenger av konfigurasjon | Hosting and storage systems provider |
| Microsoft Azure and Affiliates | Avhenger av konfigurasjon | LLM Hosting |
| OpenAI and Affiliates | Avhenger av konfigurasjon | LLM Hosting |
| Salesforce, Inc. | USA | Platform and services for support ticket management |
| ShareFile, LLC | USA | Tool for transferring large files needed for triage |
| Slack Technologies, Inc. | USA | Customer communications and data transfer (only if customer consents) |
| Torq Technologies Ltd. | USA | Security alert automation services |
| Twilio, Inc. | USA | Email notification services |
| Zendesk, Inc. | USA | Platform and services for support ticket management |
| Zimperium, Inc. | USA | Hosting, storage systems, and services provider (Singularity Mobile) |