Vendor profile
Scrive: where is customer data stored and processed?
Scrive stores and processes eSign data on its standard platform in Europe, hosted on AWS within the EU/EEA, with the specific country not stated. Backup is held on Google Cloud within the EU/EEA and kept for six months after deletion. Customers cannot choose region from the information provided. Transactional email and SMS go through Flowmailer in the Netherlands, Generic in Sweden and Sinch in Europe, handling names, email addresses and phone numbers. Support runs through Freshworks and Stonly (France), and AppSignal monitors performance. Login is not described for customers' own users, and Bluem (iDIN) is an optional eID service that does not cover login to Scrive. An optional AI feature runs on Microsoft Azure in the EU/EEA, with region not stated.
Checked 12 October 2026 · based on the vendor's own public documents
See the map and sources
Where data is stored and processed
| Activity | In the EU/EEA | Outside the EU/EEA |
|---|
| Storage | Europe (country not stated) | – |
|---|
| Processing | Europe (country not stated) | – |
|---|
| Backup | Europe (country not stated) | – |
|---|
| Login and user account | Netherlands | – |
|---|
| Logs and telemetry | Europe (country not stated) | – |
|---|
| Notifications and email | Netherlands, Sweden, Europe (country not stated) | – |
|---|
| Support | Europe (country not stated), France | – |
|---|
| AI features | Europe (country not stated) | – |
|---|
Ownership and agreements
| Owner | Scrive AB (Sweden) |
|---|
| Headquarters | Sweden |
|---|
| Data processing agreement | Found and read |
|---|
| Certifications | ISO/IEC 27001 |
|---|
Sub-processors (18)
| Name | Country | Purpose |
|---|
| Amazon Web Services | EU/EØS | Cloud-hosting av tjenesten |
| Google Cloud Platform | EU/EØS | Cloud-hosting og databackup |
| Flowmailer | Netherlands | Transaksjonell e-post og SMS |
| Generic | Sweden | Transaksjonell SMS |
| Mailgun | EU | Transaksjonell e-post |
| Sinch | EU/EØS | Transaksjonell SMS |
| Link Mobility | EU/EØS | Transaksjonell SMS |
| Kivra | EU/EØS | Levering til digital postkasse |
| e-Boks | EU/EØS | Levering til digital postkasse |
| Microsoft Azure | EU/EØS | Valgfri AI-funksjon (merking, dataekstraksjon) |
| Freshworks | EU | Supportportal |
| Puzzel | EU/EØS | Telefoni for supportportal |
| Stonly | France | Hjelpesenter og tilbakemeldinger |
| Google Workspace | EU/EØS | Behandling av supporthenvendelser |
| Ebbot | EU/EØS | Behandling av supporthenvendelser |
Sources