Vendor profile
Rapid7: where is customer data stored and processed?
Rapid7 stores and runs customer data mainly with AWS in several countries, including Australia, Canada, Germany, Ireland, Japan and the USA, and with Google Cloud in the EU. The documentation does not state which country the customer can choose; customers can choose region, but regions outside the EU/EEA can be opted out of. Login is through Okta in the USA, and support services, email sending and AI language models are listed as USA-based, while some support functions are also in the EU. The data processing agreement has been read, but does not state where data is stored. Backup storage location is not stated.
Checked 12 October 2026 · based on the vendor's own public documents
See the map and sources
Where data is stored and processed
| Activity | In the EU/EEA | Outside the EU/EEA |
|---|
| Storage | Germany, Ireland, Europe (country not stated) | USA
Only for customers in other regions: Australia, Canada, Japan |
|---|
| Processing | Germany, Ireland, Europe (country not stated) | Australia, Canada, Japan, USA
Only for customers in other regions: Australia, Canada, Japan |
|---|
| Login and user account | – | USA |
|---|
| Logs and telemetry | – | United Kingdom, USA |
|---|
| Analytics and metadata | Europe (country not stated) | USA |
|---|
| Notifications and email | – | USA |
|---|
| Support | Europe (country not stated) | USA |
|---|
| AI features | – | USA |
|---|
Only outside the EU/EEA, with no European alternative stated: AI features, Login and user account, Logs and telemetry, Notifications and email.
Ownership and agreements
| Headquarters | USA |
|---|
| Data processing agreement | Found and read |
|---|
| Certifications | SOC 2 |
|---|
Sub-processors (48)
| Name | Country | Purpose |
|---|
| Amazon Web Services (AWS) | Australia, Canada, Tyskland, Irland, Jap | Cloud Hosting |
| Anthropic | USA | AI Language Model Services |
| ARMO Security | EU | Container and Cloud Security |
| Ask-AI | USA | Customer Support |
| Box | USA | Cloud-based content management |
| Cisco | Storbritannia, USA | Network Security and Identity Management |
| Concentrix | USA, EU | Customer Support |
| Confluent | USA | Cloud-based streaming platform |
| Datadog | USA | Monitoring Analytics |
| Dialpad | USA | VoIP |
| Freshworks | USA | Customer Communications and Ticketing |
| Gong | USA, EU | CRM |
| Google Cloud | USA, EU | Cloud Hosting |
| Google Workspace | USA, EU | Productivity Suite |
| Grafana Labs | USA | Data Visualization and Monitoring |
Sources