Vendor profile
Questback: where is customer data stored and processed?
Questback stores and runs customer data for the Essentials environment in Oracle Cloud's Frankfurt region in Germany, as documented by the supplier. Customers cannot choose region from the information provided. Support is provided from Questback entities in Norway, Finland, Germany, Sweden and the Netherlands, the latter two being optional, and this location is assumed from company addresses rather than confirmed. SMS dispatch via Link Mobility in Norway is an optional service, and the Norwegian location is likewise assumed. Microsoft Azure OpenAI in Sweden is listed as a sub-processor for AI features, and the Questback IQ data is kept in the customer's Azure tenant, but the country is not stated.
Checked 18 October 2026 · based on the vendor's own public documents
See the map and sources
Where data is stored and processed
| Activity | In the EU/EEA | Outside the EU/EEA |
|---|
| Storage | Germany, Norway | – |
|---|
| Processing | Germany, Norway | – |
|---|
| Notifications and email | Norway | – |
|---|
| Support | Norway, Finland, Germany, Sweden, Netherlands | – |
|---|
Ownership and agreements
| Owner | Questback Group AS (Norway) |
|---|
| Headquarters | Norway |
|---|
| Data processing agreement | Found and read |
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| Certifications | None found |
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Sub-processors (10)
| Name | Country | Purpose |
|---|
| Questback Nederland BV | Netherlands | Provision of services and support services |
| Oracle Deutschland B.V. & Co. KG | Germany | Data hosting infrastructure |
| Oracle Norge AS | Norway | Contracting entity for Oracle Cloud; data hosting infrastructure |
| Record Consult GmbH | Germany | Technical consulting services |
| Link Mobility AS | Norway | SMS dispatching |
| Microsoft Corporation | Sweden | Hosting and operation of cloud-based services – Azure Open AI |
| Questback OY | Finland | Provision of services and support services |
| Questback Deutschland GmbH | Germany | Provision of services and support services |
| Questback AS | Norway | Provision of services and support services |
| Questback AB | Sweden | Provision of services and support services |
Sources