Vendor profile
Proton Drive: where is customer data stored and processed?
Proton Drive stores customer files encrypted on Proton's own servers in Switzerland and Germany. Customers cannot choose region according to the sources. Support runs through Zendesk (USA, including live chat), ProtonLabs DOOEL Skopje (North Macedonia) and ProtonLabs Taiwan Co., Ltd, while Atlassian stores support data in Europe, the USA and the UK. Payments are handled by Stripe (USA) and PayPal (Singapore). Processing location, backup location, identity/login provider, notification services and telemetry for the Drive apps are not stated. The data processing agreement is read, but it does not state where data is stored; it refers to the privacy policy for sub-processors.
Checked 20 October 2026 · based on the vendor's own public documents
See the map and sources
Where data is stored and processed
| Activity | In the EU/EEA | Outside the EU/EEA |
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| Storage | Germany | Switzerland |
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| Analytics and metadata | – | USA, Singapore |
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| Support | Europe (country not stated) | USA, Nord-Makedonia, Taiwan, United Kingdom |
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Only outside the EU/EEA, with no European alternative stated: Analytics and metadata.
Ownership and agreements
| Owner | Proton AG (Switzerland) |
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| Headquarters | Switzerland |
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| Data processing agreement | Found and read |
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| Certifications | ISO/IEC 27001, SOC 2 |
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Sub-processors (8)
| Name | Country | Purpose |
|---|
| ProtonLabs DOOEL Skopje | Nord-Makedonia | Kundesupport og direkte henvendelser |
| ProtonLabs Taiwan Co., Ltd | Taiwan | Kundesupport og direkte henvendelser |
| Zendesk, Inc. | USA | Kundesupport (live chat) |
| Atlassian Pty Ltd | Europa, USA, Storbritannia | Lagring av supportdata |
Sources