Vendor profile
Profil: where is customer data stored and processed?
Profil is headquartered in Germany, but the vendor does not state where customer content is stored or processed, and no published data processing agreement was found, only a mention of an agreement with HubSpot in the privacy policy. Documented is that contact data from the website is transferred to and stored on a server in the USA by HubSpot, with no retention period stated. Google reCAPTCHA may in exceptional cases transfer IP addresses to the USA, but this is not confirmed. US-based sub-processors are HubSpot, Google and WISTIA. Storage, processing, backup, login, support and notification locations are not stated. The most important missing item is where customer content is actually stored.
Checked 16 October 2026 · based on the vendor's own public documents
See the map and sources
Where data is stored and processed
| Activity | In the EU/EEA | Outside the EU/EEA |
|---|
| Logs and telemetry | – | USA |
|---|
| Analytics and metadata | – | USA |
|---|
Only outside the EU/EEA, with no European alternative stated: Analytics and metadata, Logs and telemetry.
Ownership and agreements
| Headquarters | Germany |
|---|
| Data processing agreement | Not found on the vendor's website |
|---|
| Certifications | None found |
|---|
Sub-processors (5)
| Name | Country | Purpose |
|---|
| HubSpot Inc. | USA | Nettside-drift, kontakt- og nyhetsdata |
| Google (reCAPTCHA) | USA | Bot-kontroll i kontaktskjema |
| WISTIA Inc. | USA | Videointegrasjon og analyse |
Sources