Vendor profile

Plivo: where is customer data stored and processed?

Plivo stores and runs customer data on AWS infrastructure in the USA, according to its sub-processor list. Customer group is not stated in the source, so no claim is made about whether the service is aimed at consumers or businesses. Login runs through Google SSO, email through Mailgun and support through Zendesk, all located in the USA. AI features (OpenAI) and analytics (Altinity) are documented in the USA only for customers outside the EU/EEA, and Sentry for error monitoring is also in the USA. A subsidiary in Bangalore, India, appears in GLEIF and handles engineering and operations. The data processing agreement is referenced in the privacy policy but was not found as a document, and backup location and any European region for analytics, AI and telemetry are not stated. Nødvendig informasjon for kartleggingen er etablert mot alternative kilder fra leverandørens egen dokumentasjon.

Checked 24 October 2026 · based on the vendor's own public documents

Where data is stored and processed

Only outside the EU/EEA, with no European alternative stated: Storage, Processing, Login and user account, Notifications and email, Support, Logs and telemetry, Group companies.

Ownership and agreements

Sub-processors (33)

Sources

• Subprocessors
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