Vendor profile
Pleo: where is customer data stored and processed?
Pleo stores and processes customer data mainly in AWS data centres in Ireland (eu-west-1), and states that hosting also takes place at Google Cloud Platform and Microsoft Azure in the EU without further location detail. The customer group is not stated in the sources, so no conclusion is drawn on whether the service is a business product. Customers cannot choose region based on what was found. Support via Freshworks and Notion Labs is stated as EU. Grafana for data visualisation is listed with location USA in the sub-processor list, and Anthropic for AI functions with location USA, with no European AI region stated. The data processing agreement has been read but does not state where data is stored.
Checked 12 October 2026 · based on the vendor's own public documents
See the map and sources
Where data is stored and processed
| Activity | In the EU/EEA | Outside the EU/EEA |
|---|
| Storage | Ireland, Europe (country not stated) | – |
|---|
| Processing | Ireland, Europe (country not stated), Germany | – |
|---|
| Logs and telemetry | – | USA |
|---|
| Analytics and metadata | Europe (country not stated) | – |
|---|
| Support | Europe (country not stated) | – |
|---|
| Group companies | Denmark | – |
|---|
| AI features | – | USA |
|---|
Only outside the EU/EEA, with no European alternative stated: Logs and telemetry, AI features.
Ownership and agreements
| Headquarters | Denmark |
|---|
| Data processing agreement | Found and read |
|---|
| Certifications | PCI DSS |
|---|
Sub-processors (28)
| Name | Country | Purpose |
|---|
| AWS | Ireland | Application Infrastructure, Cloud Hosting |
| Google Cloud Platform (GCP) | Europa (EU) | Analytics, App Functionalities |
| Google Ireland | Europa (EU) | Productivity suite |
| Gong (optional) | Europa (EU) | Insights Analysis |
| Anthropic, PBC | USA | AI-product enablement |
| Grafana | USA | Data Visualization |
| Everlaw | Europa (EU) | Privacy Management |
| Freshworks | Europa (EU) | Customer support |
| Launchdarkly | Europa (EU) | Improve Application Feature Development |
| Microsoft Azure | Europa (EU) | Cloud Provider |
| Onfido | Europa (EU) | Identity Verification, Fraud Detection and Compliance |
| Pay UK | United Kingdom | Fraud |
| Scrive | Europa (EU) | Identity Verification, Fraud Detection and Compliance |
| Taktile | Europa (EU) | Fraud Prevention |
| Vitally | Europa (EU) | Customer support |
Sources