Vendor profile
Planday: where is customer data stored and processed?
Planday stores and processes customer data in the EU, with Microsoft Azure hosting in Ireland as the main infrastructure and additional sub-processors in Germany (Kombo Technologies) and the Netherlands (Snowflake for AI and machine-learning features). The data processing agreement, version 2.3 from September 2026, has been reviewed and states where data is stored. The customer group is not stated, and the product name is not given. Support runs through Salesforce, where processing is listed as the EU but the address is in London, and notifications run through Intercom in the EU. Stream, a sub-processor in the USA for customer communication and an AI chatbot, is listed without a stated location for each service.
Checked 12 October 2026 · based on the vendor's own public documents
See the map and sources
Where data is stored and processed
| Activity | In the EU/EEA | Outside the EU/EEA |
|---|
| Storage | Europe (country not stated), Ireland, Germany | – |
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| Processing | Europe (country not stated), Ireland, Germany, Netherlands | – |
|---|
| Notifications and email | Europe (country not stated) | – |
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| Support | Europe (country not stated) | – |
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| AI features | Europe (country not stated) | – |
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Ownership and agreements
| Owner | PLANDAY A/S (Denmark) |
|---|
| Headquarters | Denmark |
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| Data processing agreement | Found and read |
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| Certifications | ISO/IEC 27001, SOC 2 |
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Sub-processors (6)
| Name | Country | Purpose |
|---|
| Salesforce | United Kingdom | Customer records management for sales and support |
| Intercom | Ireland | Real-time chat support and in-product notifications |
| Microsoft Azure | Ireland | Infrastructure hosting and in-product services |
| Kombo Technologies GmbH | Germany | Integrations platform, sync between HR, ATS and payroll |
| Stream | USA | Customer communication and support via chat, email and AI chatbot |
| Snowflake Inc. | Netherlands | Predictive machine-learning services in Planday product |
Sources