Vendor profile
Pexip: where is customer data stored and processed?
Pexip stores Pexip Service data in EU/EEA areas listed in its subprocessor list, and Engage data is hosted on Microsoft Azure in the Netherlands, but the country for the general EU/EEA storage is not stated. Customers cannot choose region according to the sources. Identity/SSO location is not stated. Support is handled by Zendesk in Ireland and Germany, with Zendesk Ticket Connector also used in the USA, and Mividas support in Sweden is not confirmed. Logs go to Elastic in the Netherlands, while Sentry.io monitoring is in the EU/EEA and the USA. Email runs through Twilio SendGrid, with Switzerland and the USA listed, and SMS through Spryng in Germany. Calendar sync uses Cronofy and Google, and GitHub Copilot is used for AI-assisted bug investigation in the USA.
See the map and sourcesWhere data is stored and processed
| Activity | In the EU/EEA | Outside the EU/EEA |
|---|---|---|
| Storage | Europe (country not stated), Netherlands | – |
| Processing | Europe (country not stated), Netherlands | USA |
| Logs and telemetry | Netherlands, Europe (country not stated) | USA |
| Analytics and metadata | Europe (country not stated) | USA |
| Notifications and email | Europe (country not stated), Germany | Switzerland, USA |
| Support | Ireland, Germany, Sweden | USA |
| AI features | – | USA |
Ownership and agreements
| Owner | Pexip Holding ASA (Norway) |
|---|---|
| Headquarters | Norway |
| Data processing agreement | Found and read |
| Certifications | ISO/IEC 27001, ISO/IEC 27701, CSA STAR, FedRAMP |
Sub-processors (26)
| Name | Country | Purpose |
|---|---|---|
| Elastic | Netherlands | Service log collection |
| GitHub Copilot | USA | AI-assisted tooling to investigate bugs, crashes and service issues |
| Google Cloud Platform | Flere (EØS, USA m.fl.) | PoPs for Meet Gateway, Teams Integration, Virtual data center and VMR hosting |
| NetApp | Flere (Australia, New Zealand, EØS, Stor | Database support; data is not stored |
| Microsoft 365 Copilot | USA | Zendesk Ticket Connector |
| Microsoft Azure | Flere (EØS, Storbritannia, USA m.fl.) | PoPs for Microsoft Teams CVI Service; data is not stored |
| Mividas | Sweden | Support for Enhanced Room Management and Mividas Rooms |
| Sentry.io | EØS, USA | Error and performance monitoring |
| Twilio | EØS, USA, Sveits | SendGrid email services |
| Zendesk | Irland, Tyskland | Service support and helpdesk |
| Cronofy | Storbritannia, USA, EU | Calendar sync with on-premises MS Exchange |
| USA | Calendar sync with Google Workplace | |
| Mailchimp / Mandrill | USA | Email notifications and reminders |
| Spryng BV | Germany | SMS messages |
| Pexip AS | Norway | Headquarter, commercial, engineering, support |