Vendor profile
Penneo: where is customer data stored and processed?
Penneo stores and processes customer data and uploaded documents in AWS data centres in Dublin, Ireland and Frankfurt, Germany, and private signing keys are managed by Digital Realty Denmark ApS in a Copenhagen co-location data centre. The customer group is not stated, so it is not known whether the service is aimed at consumers or businesses. Customers cannot be seen to choose region from the sources provided. Analytics runs through Amplitude in Germany, and Visma Software International AS processes account information and user events within the EU, though the country is not given. SMS one-time codes via OnlineCity.io in Germany and Finland are only active if an administrator enables them, and support runs through Zendesk with hosting in the EU.
Checked 12 October 2026 · based on the vendor's own public documents
See the map and sources
Where data is stored and processed
| Activity | In the EU/EEA | Outside the EU/EEA |
|---|
| Storage | Ireland, Germany, Denmark | – |
|---|
| Processing | Ireland, Germany, Denmark | – |
|---|
| Login and user account | Denmark | – |
|---|
| Analytics and metadata | Germany, Europe (country not stated) | – |
|---|
| Notifications and email | Germany, Finland | – |
|---|
| Support | Germany | – |
|---|
Ownership and agreements
| Headquarters | Denmark |
|---|
| Data processing agreement | Found and read |
|---|
| Certifications | ISO/IEC 27001, ISO/IEC 27701 |
|---|
Sub-processors (5)
| Name | Country | Purpose |
|---|
| Amazon Web Services EMEA SARL | Irland, Tyskland | Storing and hosting Database, Incoming data processing requests, Sandbox and dev |
| Amplitude, Inc. | Germany | Monitoring user behavior in the Penneo Sign application |
| Digital Realty Denmark ApS | Denmark | Manages the private keys on behalf of signers; co-location data center |
| ONLINECITY.IO Aps | Tyskland, Finland | Used to send out one-time codes via SMS (only if enabled by admin) |
| Zendesk, Inc. | Germany | Customer support ticket management |
Sources