Vendor profile
Palo alto Cortex: where is customer data stored and processed?
Cortex: hosting location for customer content is not stated. The pages only say 'Depends on product configurations' for AWS, Google, Microsoft and Oracle. Support may be performed from 14 designated countries, and email notifications are sent via Twilio/SendGrid in the USA. The DPA that was read covers CyberArk/Idira, not Cortex.
See the map and sourcesWhere data is stored and processed
| Activity | In the EU/EEA | Outside the EU/EEA |
|---|---|---|
| Storage | Finland, Germany, France, Netherlands, Italy, Spain | – |
| Processing | Finland, Germany, France, Netherlands, Italy, Spain | – |
| Login and user account | – | – |
| Notifications and email | – | – |
| Support | Spain, Netherlands, Czechia, Poland, Germany, Ireland | – |
Ownership and agreements
| Owner | PALO ALTO NETWORKS, INC. (USA) |
|---|---|
| Headquarters | USA |
| Data processing agreement | Not found on the vendor's website |
| Certifications | SOC 2, ISO/IEC 27001, ISO 22301, ISO/IEC 27017, ISO/IEC 27018, ISO/IEC 27701, ISO/IEC 42001, TISAX, FedRAMP, PCI DSS, Cyber Essentials |
Sub-processors (47)
| Name | Country | Purpose |
|---|---|---|
| Adobe Inc. (Adobe Marketo Engage) | USA | Customer notification platform |
| ArangoDB GmbH | USA, Irland | Database management and hosting |
| ClickHouse, Inc. | USA | Database management and hosting |
| Cloudflare, Inc. | Avhenger av brukerens lokasjon | WAF / CDN |
| Coralogix Ltd. | USA | Application monitoring |
| Datadog, Inc. | USA | Observability metrics |
| Descope, Inc | USA | User Authentication |
| Elasticsearch B.V. | USA, Tyskland, Singapore | Database management and hosting |
| Functional Software, Inc. (Sentry) | USA | Monitor logs and events |
| HID Global Corporation | USA, Tyskland, Irland, Nederland, Austra | Operations and hosting services provider |
| IBM Cloud Corp. (IBM SoftLayer) | USA | Email notifications |
| Intercom, Inc. | USA | Customer messaging platform |
| Mailgun Technologies, Inc. | USA | Email delivery platform |
| MongoDB, Inc. (MongoDB Atlas) | Avhenger av konfigurasjon | Database management and hosting |
| Neo4j, Inc. | Avhenger av konfigurasjon | Database management and hosting |