Vendor profile
Otter.ai: where is customer data stored and processed?
Otter.ai stores and processes customer data in the USA, based on AWS as the cloud platform, and the processing location is assumed to be the USA from AWS's stated country. Customers cannot choose a region, and the data processing agreement does not state where data is stored. Login uses WorkOS for directory sync for enterprise accounts, with the location given only as the company's country (USA) and not confirmed. Support is provided by Zendesk, Intercom and Crescendo, where Crescendo staff in the Philippines and Honduras only access customer data in customer-initiated support cases. Push notifications are sent through OneSignal, located in the USA, but this is not confirmed.
Checked 19 October 2026 · based on the vendor's own public documents
See the map and sources
Where data is stored and processed
| Activity | In the EU/EEA | Outside the EU/EEA |
|---|
| Storage | – | USA |
|---|
| Processing | – | USA |
|---|
| Login and user account | – | USA |
|---|
| Notifications and email | – | USA |
|---|
| Support | – | Philippines, Honduras, USA |
|---|
Only outside the EU/EEA, with no European alternative stated: Storage, Processing, Support, Notifications and email, Login and user account.
Ownership and agreements
| Headquarters | USA |
|---|
| Data processing agreement | Found and read |
|---|
| Certifications | None found |
|---|
Sub-processors (17)
| Name | Country | Purpose |
|---|
| Amazon Web Services, Inc. | USA | Cloud service provider and customer data storage platform |
| Zendesk | USA | Cloud-based customer support services |
| OneSignal | USA | Customer engagement and push notifications |
| Anthropic | USA | Backend support of AI-enabled functionality |
| OpenAI | USA | Evaluating effectiveness of LLMs |
| Intercom | USA | Support services |
| Research Transcriptions | USA | Annotating training and evaluation data |
| Workato | USA | Building automations and integrations |
| Google Cloud Platform | USA | Cloud service provider |
| Crusoe | USA | Cloud service provider |
| Crescendo (formerly PartnerHero) | USA / Filippinene / Honduras | Customer support |
| WorkOS | USA | Directory sync for enterprise login |
Sources